File attachment variable shows twice in activity stream

garyminnick
Tera Contributor

‎06-05-2024 08:41 AM

I have created a Record Producer with variable type of 'Attachment'.  In the table I am using I have required variable with same name of type 'File Attachment'.  Everything works fine except when I submit the form my created request will show two entries in the Activity Stream for the file attachment.  They are anywhere from 10 to 60 seconds apart.  This does not cause any issues, but just an annoyance as I want to know why it is doing this and if I am using the attachments wrong.  I have included screenshots of the variable in both Record Producer and Table along with the activity stream.

 

Thanks!!!

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Namrata Ghorpad
Mega Sage
Mega Sage

‎06-06-2024 03:45 AM

Hello @garyminnick ,

Please refer the below links and try same.

 

https://www.servicenow.com/community/itsm-forum/duplicate-attachments-are-getting-attached/m-p/24486... 

 

https://www.servicenow.com/community/itsm-articles/attachment-variable-making-attachment-mandatory-i... 

 

Please mark my answer as helpful and correct if it resolves your issue.

Regards,

Namrata

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