Filter unwanted Out Of Office messages from Ticket Activity Stream

[SzTamas]

Hello Community!

I have a requirement from a client to filter unwanted Out Of Office messages from the Ticket Activity Stream - the main focus is on the messages that are sent by the members of a fulfiller group. If they receive a notification that the ticket is assigned to them, and it is a big group, many fulfillers can be on leave and may send back a significant amount of Out Of Office Emails that spam the ticket's activity log.

Have someone implemented e.g. an inbound email action for such a scenario?

Many thanks for your help!

[Najmuddin Mohd]

Hello @SzTamas ,

The reply is being mapped from the OOB Inbound action on the 10th line.

On top of this, you can write an IF Block, if the Subject does not contain "Out of office" or something like that which you in the Subject field of the Email.



If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[SzTamas]

Thanks Najmuddin Mohd,

this a very useful suggestion.
The best would be to check if the email is from a member of the ticket's current assignment group. If so, it should be ignored. I am not very experienced in scripting.
Do you have a suggestion how this could be implemented via a simple script check?

Many thanks in advance!

[Najmuddin Mohd]

I believe there is no need for scripting here.

In when to run, add the condition,

If the above information helps you, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.

[SzTamas]

Sorry, but this is not enough specific for me.
I need to check whether the email is from a member of the ticket's current assignment group.
Only these kind of Out Of Office replies should be filtered out.