No readable comment only on one incident

[archie5]

Hi, has anyone seen this issue before?
The comments field is missing, and I am receiving the following messages only on one incident:
Error: java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "this.fNewDisplayValue" is null
Error: Script source code logged to console
Error: Failing widget: 'Standard Ticket Conversations' (a54beb3a87f10010e0ef0cf888cb0bba) called from: 'Standard Ticket Tab' (d1cfa4ea131d0810da297ad66144b091) 

The comment field is missing on esc for only one incident. Rest of the incidents are displaying activities.
Also in classic view, on this particular incident I am unable to check all in filter activity, when I check all, it still gets unchecked after saving. Form layout has work notes, comments and activities as selected fields in Notes section.

[kaushal_snow]

Hi @archie5 ,

When the widget or its dependencies aren't properly included in the page, the system may not find the expected fields or parameters, leading to errors when rendering or handling activities for that incident. It's most likely due to missing or misconfigured widget components on your Service Portal page, which leads to the NullPointerException when it attempts to access a null parameter (fNewDisplayValue).

Go through this community link once: https://www.servicenow.com/community/itsm-forum/failing-widget-standard-ticket-conversations/m-p/693...

Try this once and let me know. If you find this helpful, please accept this as a solution and hit the helpful button..

[archie5]

But its happening only on one incident and these are the console logs.

[Ankur Bawiskar]

@archie5 

did you debug that standard ticket widget?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Chaitanya ILCR]

Hi @archie5 ,

check my responses in the below thread 

looks like that's the issue 

https://www.servicenow.com/community/developer-forum/journal-activity-are-not-visible-incidents/m-p/...

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya