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06-30-2025 07:03 AM
Hi Everyone,
Requirement:
When a Catalog Item is submitted, an approval is triggered and after the approval is approved, a Notification should be sent to the Requestor.
I have created a flow and defined the approval. Now how should I trigger the Notification? I need Requestor to set in To address and need Catalog Item Variables submitted by the user in Notification Body.
should I trigger the notification by an event ?
Please pour your Insights.
Thank you!
Solved! Go to Solution.
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06-30-2025 08:47 PM
you can use multiple approaches to achieve this
1) directly configure notification on sysapproval_approver and use Advanced condition so that it sends only for your catalog item
OR
2) directly use "Send Email" flow action just after your Approval flow action and no custom notification etc required
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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06-30-2025 11:54 AM
Use the "Send Email" action in your Flow.
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06-30-2025 01:55 PM
Hi @Madhan007
just create “if approved” —> send mail (action). This should do the trigger that you’re looking for.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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06-30-2025 02:26 PM
Hi @Madhan007,
you can get inspiration from OOTB, this is for the CSM module:
Open the Workflow studio and search for "send" and you might find some flows.
Ooooor make the flow fire an event and the event would be the trigger for the standard notification record.
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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06-30-2025 08:47 PM
you can use multiple approaches to achieve this
1) directly configure notification on sysapproval_approver and use Advanced condition so that it sends only for your catalog item
OR
2) directly use "Send Email" flow action just after your Approval flow action and no custom notification etc required
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader