In Agent Workspace when we click Create Change Request, we would like to be brought to the Change Request Interceptor.
This is the UI Action I have but nothing happens when I click Create Change Request from that menu.
What do I need to change to get it to work?
Here i have tested on my personal instance and working fine.
Script include:
var getUrlSio = Class.create();
getUrlSio.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {
getURL: function(){
var id = gs.getProperty("glide.servlet.uri");
var url = id+'wizard_view.do?sys_target=&sysparm_wizardAction=sysverb_new&sysparm_parent=8db4a378c611227401b96457a060e0f4';
return url;
},
type: 'getUrlSio'
});
UI Action Script:
function onClick(g_form) {
alert('hey');
var ga = new GlideAjax('sn_itsm_workspace.getUrlSio');
ga.addParam('sysparm_name', 'getURL');
ga.getXML(HelloWorldParse);
function HelloWorldParse(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
//alert(answer);
var win = top.window.open(answer, '_blank');
win.focus();
}
}
Ok here is what I have now but it's still not directing me to the URL when I click 'Create Change Request'. It doesn't do anything, just stays on the Interaction record. (You can see in my commented-out lines that I also tried action.setRedirectURL and gs.setRedirect but neither work).
I could if it was a hardcoded URL but I need to use gs to get the instance URL. I created a script include to get the URL of the change interceptor
then tried calling it from the Workspace Client Script
but that isn't working either.
If my answer helped you, kindly mark it as correct and helpful.