Fire a Notification through a Flow

Madhan007
Tera Contributor

Hi Everyone,

Requirement:
When a Catalog Item is submitted, an approval is triggered and after the approval is approved, a Notification should be sent to the Requestor.

I have created a flow and defined the approval. Now how should I trigger the Notification? I need Requestor  to set in To address and need Catalog Item Variables submitted by the user in Notification Body.


should I trigger the notification by an event ?

Please pour your Insights.

Thank you!


1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Madhan007 

you can use multiple approaches to achieve this

1) directly configure notification on sysapproval_approver and use Advanced condition so that it sends only for your catalog item

OR

2) directly use "Send Email" flow action just after your Approval flow action and no custom notification etc required

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

8 REPLIES 8

Hi @Ankur Bawiskar @AndersBGS @GlideFather , if I use Send Notification flow Action, how can I  use Catalog Item Variable values submitted by the user in the body  of Email ?

@Madhan007 

you can simply drag and drop the variable value in Send Email flow action email body

something like this

AnkurBawiskar_0-1751346556426.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi @Madhan007 

 

just drag and drop from the far data pills . This should be straight forward in the action get item variables.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

You have to use the "Get Catalog Variables" action above where you are sending the email. Then you can pull all your variables and use them as others have said, by dragging and dropping.