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‎06-30-2025 07:03 AM
Hi Everyone,
Requirement:
When a Catalog Item is submitted, an approval is triggered and after the approval is approved, a Notification should be sent to the Requestor.
I have created a flow and defined the approval. Now how should I trigger the Notification? I need Requestor to set in To address and need Catalog Item Variables submitted by the user in Notification Body.
should I trigger the notification by an event ?
Please pour your Insights.
Thank you!
Solved! Go to Solution.
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‎06-30-2025 08:47 PM
you can use multiple approaches to achieve this
1) directly configure notification on sysapproval_approver and use Advanced condition so that it sends only for your catalog item
OR
2) directly use "Send Email" flow action just after your Approval flow action and no custom notification etc required
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-30-2025 10:03 PM
Hi @Ankur Bawiskar @AndersBGS @GlideFather , if I use Send Notification flow Action, how can I use Catalog Item Variable values submitted by the user in the body of Email ?
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‎06-30-2025 10:09 PM
you can simply drag and drop the variable value in Send Email flow action email body
something like this
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-30-2025 11:03 PM
Hi @Madhan007
just drag and drop from the far data pills . This should be straight forward in the action get item variables.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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‎07-01-2025 05:21 AM
You have to use the "Get Catalog Variables" action above where you are sending the email. Then you can pull all your variables and use them as others have said, by dragging and dropping.