Fix script

[DeveloperG]

ServiceNow fix script to close an SCTASK and ensure the associated RITM is updated accordingly using

[Its_Azar · Accepted solution]

Hi there @DeveloperG 

Try this script

(function executeFixScript() {

  
    var taskGR = new GlideRecord('sc_task');
    taskGR.addQuery('state', '!=', '3'); 
    taskGR.query();

    while (taskGR.next()) {
    
        taskGR.state = 3; 
        taskGR.work_notes = 'Closed by fix script.';
        taskGR.update();

        if (taskGR.request_item) {
            var ritmGR = taskGR.request_item.getRefRecord();

            var allClosed = true;
            var checkTasks = new GlideRecord('sc_task');
            checkTasks.addQuery('request_item', ritmGR.sys_id);
            checkTasks.query();
            while (checkTasks.next()) {
                if (checkTasks.state != 3) {
                    allClosed = false;
                    break;
                }
            }

            if (allClosed) {
                ritmGR.stage = 'closed_complete'; 
                ritmGR.work_notes = 'Closed automatically as all tasks are complete.';
                ritmGR.update();
            }
        }
    }

})();

If this helps do accept the solution thanks.