Fixed IP-Address

[wac]

Hello,

we are trying to integrate LDAP into ServiceNow or vis-versa... But I am unable to find informations about the "fixed IP-Address" ServiceNow uses to establish the connection. Any idea on where to find that information?

Thanks,

Chris

[jcraneNYC]

Can you elaborate where you see this requirement?

The most common way to do this is NAT the external traffic through a specific firewall IP/port to your internal LDAP server. Also, it's best to use SSL. Then, all you need to do in LDAP when you specify the LDAP server is ldap://<external ip address>:636. Provide credentials to an account on the domain and test.

[wac]

Hello Jon,

thank you for fast reply. However my question was focusing more onto the users firewall settings. The user wants to restrict access to his AD. Therefore he wants to know ServiceNow's break-out IP to add it to his firewall rules.

So only ServiceNow can access the LDAP.

Thanks,

Chris

[Tom Alday]

System Diagnostics > Stats will show you the IP address of your instance so you can setup firewall passthroughs.

[Community Alums]

It shows the SN private IP. He wants the external IP. I usually get that information from either the SN account manager or a HI ticket.