Hello All,I want to Resolve all the incidents which are on hold awaiting customer incidents after 15 working days.I have created one flow with trigger as schedules and next i have used look up records where incident state is on hold and hold reason i...
Hello Team,I am encountering the following error while creating a data source in the Global scope:“Access to API 'setValue(sys_data_source.data_loader)' from scope 'sn_gcp_integ' has been refused due to the API's cross-scope access policy.”However, t...
Hi team,I have created an Order Guide. When I navigate through Service Catalog → Category and select the Order Guide, I can see the Next button without any issue.However, when I perform a global search on the Service Portal and try to open the same O...
How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article Steps to reproduce. 1. Navigate to https://dev*****.service-now.com/kb 2. Open any of the article 3. Click on Helpful as "NO". Popup appear 4. How to make "Det...
Hi Team, We created report on metric result table but while exporting data trigger id field values are not coming through report and this issue is happening for ITIL user. As admin export the data from same report, trigger id field values are showing...
Hi There! I'm new to servicenow and trying to learn. I would like to create a "Previous Assigned Groups" field in Incident View so that it can have a one look clear cut of all the assigned groups which was assigned before in the Incident View. This ...
Help me in background script filling the empty variable in catalog task user faced issue in closing the task Because this is a mandatory field. check the screenshot for your reference like company name is empty please write the script for filling thi...
Hi All, How can we parse nested JSON? I tried it as below, it shows '[object Object],[object Object]' var request = new sn_ws.RESTMessageV2(restMessage, restMethod); for (var p in params) { if (p == "returnObj"){ req...
A user who is a fulfiller for a particular case, when adds an attachment, there should be a capability of choosing the attachment public/private. If Public, then attachment should be visible to all who all have the access for that case. If Private, t...
hi, i have a use case to create a catalog item where user can submit request/complaint for facilities in the organizations (such as aircond, fan, desk, chairs, etc.) 1. is there an ootb table that i can leverage to store this inventory?2. would it be...
Dear Experts, We have a requirement to find out the In which workflows specific groups are used as approvals. Is there any short cut to find out the details of the groups in ServiceNow?
Have your organization implemented or used changed management to manage changes for non-prod environments? I have never implemented ITSM lean for non-prod environments before. We are assessing if change management is a good fit or is there a better...
Hi all. Dbase Newbie here. I am trying to create the below view. I need to retrieve every user with an assigned group and what roles the groups have. I will also need data such as the department and other. I intended to further granulate my d...
Hello,I have a report based on 'table task_assessment_detail' table which includes fields (Assigned to, Company, Region, Time zone). When I run report in ServiceNow, all field are populating as expected. But when I export it to excel or pdf (Assigned...
Hello, maybe some of you have experienced this issue before and will have any tips. Our stakeholders export data from CRM and then import it to ServiceNow through existing transform map. In some cases they get an error in the title and the upload fai...
