What is Interactions
Hi all,I have a question regarding how interactions management works. We are currently using call record for our Service Desk. I want to understand what the significant difference would be. Thanks,Mallika
Forum Posts
Resolved! HI
HI All, i write a code on variable set, it's working catalog form but when i use this form under orderguide should not work on orderguide Means this code should not work on this sc_cat_item_guide table function onChange(control, oldValue, newValue, i...
How to adjust/report Business Duration?
While I understand that ServiceNow calculates the business duration, could someone guide me on how to have it read another way.Currently, it reads as 24 business hours = 1 day; meaning three 8 hour business days get summed up into being read as one d...
Reference field on ui page called via UI action on workspace is not displaying results
HI Team,I’ve created a UI Page that includes a reference field pointing to the User (sys_user) table, and it is being triggered via a UI Action on the Change form. The functionality works as expected in the standard platform view.However, when access...
is my script include and client script is correct or not to get the user full name in description
var GetUserFullName = Class.create();GetUserFullName.prototype = Object.extendsObject(AbstractAjaxProcessor, { initialize: function() {},getFullName: function() { var user = gs.getUser(); var fullname = user.getFirstName() + " " + us...
Require onchange client script to convert masked password to password (2-way encrypted)
HI Team, I have created masked variable in the catalog item but i want password (2-way encrypted) .Can anyone help me to convert the masked value to password(2- way encrypted ) using client script .this password(2- way encrypted ) i need to use in th...
Resolved! Change _task table : reference qualifier
Hi Team , In the change _task table , CI is the reference qualifier and advanced reference qualifier this script is written javascript: ['incident', 'problem'].indexOf(current.sys_class_name + '') == -1? '' : 'operational_statusNOT IN' + new ...
Resolved! Business rules and work notes
Hi all so i have been working on this scenario where i have to post work notes of my parent incident to my child incident decription field for this i have written a br for before update of my child incident and wrote this code within my br (functio...
Change toString() to getValue() in a script include
Hi everyone,During the scan findings of my update set, It brought the suggestion of changing toSring() to getValue().The issue here is that it is not retrieving the same values with that suggestion, meaning when I use toString in my script it has the...
Scheduled Job Report - Showing access denied
Hey Everyone, I'm running a scheduled script that sends out an email with a report attachment.I have a couple of issues: 1. When opening the attachment, some users are seeing errors like "Sender does not have access to this report" or "Access to this...
Resolved! Hide Edit and New Button in the related list when state is Resolved and Closed for itil users
Hi Sir,At state is open, work in progress and pending state 'itil' users able to add and create the records in the related list.. But when the state is resolved and Closed 'Edit' and 'New' Buttons should be hide to the 'itil' users.only it needs to b...
Resolved! How to make a catalog item variable mandatory only when the Catalog Task state is "Closed Complete"
An attachment field variable is hidden in the catalog item view and only becomes visible in the Catalog Task. The fulfiller is expected to attach a file to this variable before setting the task to "Closed Complete." While we can use a Catalog UI Poli...
Resolved! user
Hi everyone,I have completed my learning in ServiceNow and now I’m exploring real-time project scenarios.I have a quick question:In real-time, how are users created in ServiceNow?Do we manually create users directly in the sys_user table (in producti...
Resolved! Additional comments notifications
Hi all,I have a request from my manager to create a notification reminder for additional comments made by the caller.The problem we have is a caller will update the INC – notification goes to the assigned too and they forget about the notification.Im...
UI Policy
i have a field on form requirement is if a checkbox is not ticked then it should appear a message that "you dont have xyz account and raise the request through https:xyz.com link. under ui policy script i wrote this but it isnt working. function onC...
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