Hi Community, There is one Inbound email action configured and even though the emails are fulfilling all the conditions, incidents are not getting created. Below are the inbound email actions conditions. Is there any issue in the defined conditions? ...
I want to achieve the below requirement, but not able to find the appropriate UI action on Task SLA table. How can I achieve this Hide/Do not Display the "New" UI Action (button) on the RITM Record's Related List of "Task SLAs" - including do not dis...
I have a Catalog Item with an MRVS (Multi‑Row Variable Set). The MRVS is visible correctly in the RITM (sc_req_item), but it is not showing in the Catalog Task (sc_task)
Hello All ,We have created one Break glass account user and we need to restrict that user and prompt a message if the user if the account tries to login to the instance outside the ip range provided.How i should achieve this? any idea @Ankur Bawiskar...
Hello I have the follwoing flow and I want to include an email that will be sent to the manager so that they know when their employees open a request.My question is where should I add this action and should I use the Send Email over the notification ...
Hi Team,I am trying to understand from where the Problem Fix Notes are being copied into the Incident Work Notes.Scenario:When an Incident is in On Hold – Awaiting Problem state, and the linked Problem record gets resolved, the Fix Notes from the Pro...
I want to create a 3 level cascading dropdown list. Any suggestions? I got the 2 level working. but for the 3rd level I do the same thing and it doesn't work. Does this require coding?
I have a request I'm building with 7 containers.They all start hidden, and then based on what is selected in an initial select box, the appropriate container shows. This part is working perfectly. However, when the RITM/task are created, all 7 are sh...
Hi Team,Recently we introduced Change Models in our client instance and noticed a different behavior than usual. Observed behavior:For Normal and Emergency changes:Change Type is read-onlyChange Model field is editable For Standard (pre-approved temp...
Hi Team, I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working. User criteria still showing, even though user has removed that user is having itil, change_manager roles.
I have to import around 100 records into DEV and create a specific catalog item request. I created them through Transform map and works in DEV. I tried to import Requests and associated RITMS separately into TEST but variables did not copy over nor d...
Hi,Does someone know from there is page is configured from ? Change->New-> Create new change request page
Hello All,for the activities i have added activities filter also the fileds ae added also even the property involved for this is also having values.But if i change the values on that form it shows but if i reopen the same outage record once again it ...
Need to update a field on approval table in every workflow and flow designer. Could you please let me know any easy way for this.
Hi, We have a requirement of creating a user record on sys_user table from the flow and user id from that user record should be populated on one of the variables under catalog task. How do we populate the variable value on catalog task from the flow ...