Flow assigned to catalog item is not triggered when I submit Order Guide.

[Ashish Ranjan G]

Hi,

I have a flow assigned to a catalog item and it gets triggered when I submit the catalog item. However, it does not get triggered when I submit an Order Guide having that item in the rule base. The RITM gets created but flow does not get triggered at all. Has someone faced similar issue with Order Guide? By the way, I noticed same issue with workflow too. Not sure if I am missing any setting here!

[Mahendra RC]

Hello Ashish,

Please check once in Active Flows to see if there is any other flow that is getting triggered when the Order Guide is getting submitted. I have observed this issue with Catalog Item (not with Order Guide) where the flow attached to Catalog Item was not getting triggered and after checking under Active Flows I found that there was another flow that was executed for the Catalog Item. If you find any other flow being triggered for the Catalog Item then you have to check how can you restrict that flow.

Please mark this as helful/correct, if it answer your question.

Thanks

[Ashish Ranjan G]

No other flow is getting triggered when OG is submitted. As highlighted by Muhammad Khan, it seems it has more to do with RITM stage. The OG sets RITM stage to "Request Approval" at insert and I am not sure where or how to change this so that it marks its stage to "Request Approved" upon submission. Any thoughts?

[Muhammad Khan · Accepted solution]

Hi Ashish,

Can you please confirm that, what is the stage of created RITM? 

Is it request_approved or something else ?

Because as per my knowledge, there is a business rule which might be affecting this.

[Ashish Ranjan G]

You are right. The RITM gets created in "Request Approval" stage when submitted via Order Guide. So, I guess that makes sense why flow was not triggered. The RITM gets created in "Request Approved" stage when submitted via catalog item hence it triggered the flow. Any suggestion how can I set RITM stage to Request Approved upon Order Guide submission?