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Visual Task Board Ideas

Hey Service-Now Community,  Not sure if this is a feature within Visual Task Boards - for we haven't updated Service Now yet with any hot fixes, or if this can be done somewhere else within Service-Now. (Also - I wasn't able to post this in the Idea ...

acardinal by Kilo Explorer
  • 2580 Views
  • 2 replies
  • 1 helpfuls

Resolved! Primary Key in a Table ?

Hi everyone !!  How can I set the serial number field as a primary key in the table of hardware assets ??  To not enter two equal serial numbers .  Thanks.

mario_trejo by Kilo Contributor
  • 4960 Views
  • 3 replies
  • 0 helpfuls

Resolved! Company logo different for different company user

HI         I have created a company profile and made changes to the logo, which shows up on the left side. but i have an issue . whenever a user who has a difffernt company logs in the logo changes to his company's profile. I need the instance to sh...

Company logo.JPG IBM user logo.JPG user profile.JPG

Resolved! Close Catalog Task

Hi,  I tried closing task from UI button as follows  task.state = 3;task.close_notes ='Request has been completed';task.update();  I tried using 'current' as well.. but results in no change.  However, its not updating the task.  What am I missing her...

Resolved! Change Task business rule - referencing parent Change Request fields

Hi all,  I've replicated the 'Change Events' Business Rule on the Change Task table to fire events for Change Task calendar notifications, however I can't get it to fire an event when the 'Approval' status changes. The rule runs perfectly for fields ...

MacSWW by Giga Contributor
  • 3729 Views
  • 6 replies
  • 0 helpfuls

Update_Exempt dictionary attribute

Has anyone proven out this concept that was introduced in Calgary?   I tried updating some out of box module records by only changing the active flag, which the wiki claims is automatically update_exempt, and I'm still seeing the updated/updated by f...

Chris M3 by Tera Guru
  • 1189 Views
  • 1 replies
  • 0 helpfuls

Advantages of having a third instance

We currently have two instances and have gone live with Change as we're still working on Incident and Problem. I've noticed that only having two instances can be a little tricky as I can't just use dev as a sandbox to just test things as I often have...

Community Alums by Community Alums  
  • 2408 Views
  • 13 replies
  • 0 helpfuls

chooseWindow question

Hi!  I am calling a Calgary Scripted Webservice via an C# SOAP client to query several tables of our SN instance.Because of the size of the tables I splitted the SOAP-calls by using chooseWindow() within the webservice.the code in the webservice look...

hpesata by Kilo Expert
  • 2332 Views
  • 2 replies
  • 0 helpfuls

How to generate sequential numbers?

Hi all  I got this situation that I need to generate unique ID numbers for web services calls made to an external vendors system.  The calls are made with data from the Incident table. Each call needs to have a unique ID that does not match any past ...

Resolved! glide.sys_reference_row_check property - meaning?

I'm trying to figure out the functionality behind glide.sys_reference_row_check. Having read the explanation on wiki, I understood all the words, but cannot understand the meaning of the phrase Can anyone bring an example of how system behaves diffe...

Working with Rendering and Service Catalog

Hey guys..  I have been slowly building out a company service Catalog. ATM it is very rudimentary but the next iteration will be done better and will be more streamlined.  Part of the process for me is to try to format the catalog in its presentatio...

Capture1.JPG Capture.JPG
Vlad_Rozic by Kilo Contributor
  • 2411 Views
  • 6 replies
  • 0 helpfuls