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Display Report without "Edit" options

Just wondering, has anyone found out how to open a report with reportingv2 (fuji) still in the edit mode, but with the actual edit options minimized?i.e. to look like the attachment?Perhaps a parameter to be put in the URL or something in the system ...

Multiple Change tasks

I'd like to open multiple (1000+) change tasks for one parent Change Request. Each Change Task would reference a different Server CI. Any ideas on how to automate this?

Resolved! How to push groups in a Approval - Group in the workflow

Hi Everyone,I am not a developer material but I am trying to make this work but just can't seem to be able to do it even after looking into some articles here in community.I will try my best to discuss the problem that is need to be solved. Hopefully...

andrew_ajon by Mega Contributor
  • 3870 Views
  • 8 replies
  • 0 helpfuls

Resolved! displaying number of incidents in calendar view report

Hi,I am currently working on a simple report in calendar view that displays all the incidents opened on that day for a specific category.   Is it possible to also display the number of incidents in that view? I can see all the incidents listed indivi...

derek_h by Kilo Contributor
  • 1456 Views
  • 4 replies
  • 0 helpfuls

Resolved! Understanding view rules

Hi,I'm trying to get my head around how view rules work and when they are invoked.I'm aware that there is a global business rule (called 'incident functions') that affects the form view that is presented when opening an incident to distinguish betwee...

kc99 by Giga Expert
  • 5369 Views
  • 4 replies
  • 3 helpfuls

Resolved! Issue querying records between two dates

I have written a script that I want to trigger an event when an incident is between 5 and 6 days old. var sixdays = gs.daysAgo(-6);   var fivedays = gs.daysAgo(-5);   var target = new GlideRecord('incident');     target.addQuery('subcategory', "Q...

Resolved! personalize list related fields

When personlizing a list - for example in Assigned to my Workgroup, is it possible to make related lists available to the end users or is this only an admin function?

tjarzinski by Kilo Explorer
  • 1281 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding Third Party Contacts & Suppliers.

Hello!I am in the process of configuring our Service-Now instance and would like to query the best practise for adding our Third Party Suppliers & Third Party Contacts.My guess was to create 'Third Party' under groups and add the companys/contacts th...

Graham18 by Giga Expert
  • 2768 Views
  • 9 replies
  • 1 helpfuls

Auto assignment to user when creating an incident

Hi EveryoneThis may seem like its been done before, but I cant seem to find anything that works, or quite what i want. I want to be able to make it so when a service desk analysts selects new incident, the first thing the ticket does is automatically...

adamcarty by Kilo Explorer
  • 2317 Views
  • 4 replies
  • 0 helpfuls

Zing Text Search - Automatic Stop Words

I'm looking at the wiki article for Administering Zing Text search and have a question on Automatic Stop Words.   Is there a recommended "Auto Threshold" that should be set?   I'm looking to set this on our Task table.   Thanks.  5.3 Automatic Stop W...

Rick Mann by Tera Expert
  • 3844 Views
  • 3 replies
  • 4 helpfuls

Change assignment group

As an ITIL user, i am not able to assign a change ticket to another ITIL User. when i select the assignment group, i can't see any user inside the list. Please help

arunram by Kilo Contributor
  • 5457 Views
  • 6 replies
  • 0 helpfuls

mailto template showing HTML tags

I am creating a simple mailto email template to allow a reply to a catalog task.   I created a new template and the only option I get for the editor is the Rich HTML Editor.   When I add the text I want displayed in the message field and invoke it fr...

mmongeau by Giga Guru
  • 1750 Views
  • 5 replies
  • 1 helpfuls