ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to add borders for notification

Hi All,I have a requirement to add border as below attached screenshot in the notification can anyone, please help me in how to add borders in notification. also please tell what all needs to be done for this and how to do it.PFB screenshot for refer...

Resolved! Issues with close of RITM's and Catalog Tasks

Hi,1. When Tasks are closed, RITM is not getting closed. (RITM should close once the Catalog Task is closed)2. When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required.Code does not work. The Tasks are getting closed ...

Vaishnavi35_0-1687518970924.png

Which role is required to query sys_audit table

Hi Team,  Which role is required to query "sys_audit" table, other than admin role.  Manager required to get ITIL user all activities so he needs sys_audit table access.  ThanksAshok 

B Ashok by Tera Guru
  • 744 Views
  • 1 replies
  • 0 helpfuls

can we use java script in notification Message HTML part?

Hi Allcan we use java script in the notification Message HTML part? i need to validate the below script var limit2 = gs.getProperty('css_emailticket_emlthreshold');var attach = event.parm2;//var attach = current.event_name; var value2 = attach.split(...

jobin1_0-1687965247872.png
jobin1 by Tera Expert
  • 1121 Views
  • 8 replies
  • 1 helpfuls

UI View into Modal Popup

Hello Everyone  I want to ask you is there any way to attach Form View into modal popup triggered by UI Action. This functionality is build by default in Problem table when Assess UI Action button is clicked and the problem is in state new and there ...

Set Custom Date Field Value using Business Rule

Hi  I have a made an attempt to create a custom date field (u_glide_date_1) using business rule (before insert/update) but returns  nothing on the incident form. This is my code :  (function executeRule(current, previous /*null when async*/ ) { // A...

Resolved! Updating room via API, We have ACL Exception error for some rooms.

While updating computer rooms with API, we encounter an error for certain room. It's important to note that we are employing a service account for these operations.Error : {"error":{"message":"Operation Failed","detail":"ACL Exception Update Failed d...

Akshay03 by Kilo Sage
  • 1282 Views
  • 7 replies
  • 1 helpfuls

Resolved! Knowledge Approval emails

Hello!I have created an approval email notification and template for a knowledgebase approval workflow and I cannot get the email to kick off. I have approval emails for Change and Request that fire based on task type Change/Request but I cannot find...

Contract Model

Hello,Is there a way to put a Contract back into Draft? I have a need to update the Contract Model when it's found to be incorrect. That cannot be completed once the Contract has moved out of Draft.

Approve and Reject Button on email notification

Approve/reject button in email Requirement is to create an email notification having 2 buttons approve and reject .On click of approve  button email would be sent to manager that request is approved or Rejected.

Roshani by Tera Expert
  • 12946 Views
  • 7 replies
  • 1 helpfuls

Move update set to different Scope

I have an update set in the global application that consists of a new table and some other configurations.  All these updates were made in my DEV environment.  Later it was determined that I should have created a new application scope first and then ...