Hello, We have the Change Risk Assessment plugin that make sure the user submits a Risk Assessment questionnaire before moving the ticket to "Assess" state. We are looking to only make Risk Assessment mandatory questionnaire for changes to certain...
Please see these reference fields (attached). There shouldn't be showing duplicates like this. Only expectations is with Cost Center e.g.Business Apps (NA)DE01010002-Cost center numberBusiness Apps (NA)UK01010002-cost center number Cost center name i...
Hello All, I have created few procurement case types in interceptor. When I try to create case by clicking new under Case related list from normal record, its showing. But not in procurement workspace under case related tab.I tried to find out the co...
how can we add a attachment in inbound email action.
Hi all, we have a custom table which is pulling in asset information, however we dont want IPhone records to create. I've tried the below business rule but having no joy, anyone know where I'm going wrong? (function executeRule(current, previous /*n...
I have a Content Item that has a user criteria added to the 'Available' tab. I have added a user criteria to the 'Not Available' tab. To test the updates, I impersonated a user that meets the user criterial in both of 'Available' and 'Not Available...
Hello Community, We have Integrated two Snow instances,when a parent incident is resolved in one instance it will trigger an outbound to another instance. The other instance will resolve the child incidents too as parent is resolved and it should the...
Hi All, Need assistance on writing a backend script to update user records (a custom field) based on another custom field for 1000 records. Kindly suggest how to achieve this requirement. Thanks Kapil
Hello, I have a requirement that is in the catalog item one varaible ' Current Mac Computer Asset Tag' reference to cmdb_ci_computer table. If we select asset tag in Current Mac Computer Asset Tag and if that asset tag has filewave entitlement need t...
Hello ServiceNow Community, I've an short question related to dynamic translation. Normally the DL will translate based on the users selected prefered language, which we can maintain / provide by installing the package for it. Is it possible to inde...
Hello guys! I don't know if I put it under the right Location. I have a problem with a wrong button appearing in the top right corner when the user press on Revert phase, regarding a form for the pm_project table. When you press Revert phase, it goes...
Hi, I am trying to create one ATF script to validate the breadcrumbs of list view.Can you help me with the test step in ATF to validate the breadcrumbs (Filters)? ThanksPooja
When a user creates an incident task with himself as "on behalf of", and then creates an itil_appointment record using "New" related list button and then by a script adding himself as the attendee, he doesn't receive the email notification which is c...
I have a URGENT requirement that the attachments of the form should automatically get attached to the quick message or UI action that is created for that form to trigger the email. Can we get the attached attachments of the form on UI ACTION Or ON Q...
Hello, We have a business case, where we have a Service Offering with multiple different types of Support Areas, Topics and SubTopics. For example Support Area: AquariumTopic: Existing Tank SubTopic: Repair Pump Without capturing this information in...
