Dear Experts,My requirement is if the user has MX_PORTAL role then he should be redirected to "sp_blau" and if not then "sp"So I did changes in the SP Entry page scriptRedirection is working fine, but when the user manually changes the URL to https:/...
Hi Team , We have set up a SLA for one of our CSM Process , but I can see There is a 2 SLA getting Attached , I am not sure what condition exclude the attached diffent SLA .We need to Exclude OTC resolution when i check that SLA , dint find what cond...
I was modifying the client script to achieve visibility of some widgets and hide some in my work and my teams work . Need suggestion if apart of client script we need to have EVAM id updated to segregate widgets on my work and my teams work for servi...
Hai All, I have an Question That on the page of Service Portal Can We change the Place of the Chat icon. How Can we Replace it Please Help me On this I am new to this . Virtual Agent
Hi all, We just had a user report this to us. The attachment dialog is displaying a "Encrypt with Module" dropdown that we do not want to expose to the end user. I cannot figure out where to go to hide this element. Thanks in advance.
I am wondering if there is a way to set up Knowledge to allow a user to search for an article within a specific Base. When a user accesses our knowledge portal they are only able to search through all articles all at once and then have to filter afte...
We are trying to research LDAP Integration with ServiceNow ( not to import data from LDAP )This is for Adding or Removing users using workflow activities & Mid server script files , just like we do for AD automation for adding/ removing users to AD g...
Hi Team, I am working on On-call Twilio module. In this i have to identify when primary user is not picking up the phone then it gets transferred to auto answering machine/voice mailbox. thus i had configured (is_human field in notify_call table). th...
Hi Developers, I stuck at data transfer to another table. Like I created one custom table for requirement. Now I want fetch total records to another table. In my custom table I dot walked all field to show data in table. Custom table (sn_vul_vulnerab...
Hi,I have created new holidays schedules, but it is not showing in my update set that i selected before creation.Can anyone know about this?ThanksGaurav Jindal
Hi, iam trying to populate lookup select box values based on other field but when i keep javascript function in refrence qualifier function , it is returning all the values but in the logs i can see number of records as 4 only. Does calling script i...
HI Team,I am creating template for kb_knowledge table in Templates table (sys_template). I am not able to see "Knowledge base" field in field list. "Knowledge base" is field available in table, so it should be available in list of fields.
I have requirement to get the data from from MRVS which is having more than 1 row in script include and passing it to Client script. But i am facing problem here not bale to fetch the data.
Hello, for a specific reason i need to deactivate the "Away" status in SOW so that agent will be always shown as either available or offline. Is there any way to deactivate the state or to work on inactivity rules in order to trigger the away statu...
Hi all, We have a use case where we are looking to have a notification fire when the planned end date time is approaching its final hour. This is to serve as a reminder to close off changes.I can get this working fine if we base it on the day but not...
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