Hi All,I'm using a scripted rest api to create change from third party tool.If the user trying to create change from third party is available in ServiceNow users table , then only the change should be created.If it's not there then change request cre...
in short - our basic form in SP shows incident number, priority, state, affected user, assignment group, assigned to, and short description. i need to add description...but can't figure out how. i know the widget being displayed is just "form" but c...
Is it possible to control when a ServiceNow user account is set to Active or Inactive based on the AD user setting for enabled/disabled? Often we pre-create users in AD a few days before they actually start since they are fed automatically from our ...
Is there a way to send out a simple notification to the authors of a knowledge article to let them know that their article is about to expire? If so, how would I go about doing that?
Hi. I am trying to run a report showing daily IMS count for the past 20 days. I am using relative condition. However the data is not showing the correct time-frame. I am expecting to see data between March 30 up to April 18 (Today). I have tried diff...
in employee center portal , when ever user click on any catalog item it should display the item name in tab but whenever i clicks on any item it display only the homepage name. how to solve this please help me on this..
Hello all, I wanted to evaluate how other organizations are utilizing the Service Catalog for application access. We currently use a single catalog item that allow users to request multiple applications. (see screenshot) Current workflow: - Multi...
Hello everyone. We've hit a problem with refreshing date in a custom page that we've implemented in Contextual side panel. There is a custom page script that shows data. It works fine. But when you are changing in the record a field value that is cor...
Is anyone able to tell me where the fields being reported in the "Important Actions" is defined? See screenshot. This seems similar in functionality to the CMDB "Recommended Fields" (cmdb_recommended_fields) but I can't figure out where it's defined....
Hello @Ankur Bawiskar , can u help on this How can i fix the below error? "error":{"message":"Transaction cancelled: maximum execution time exceeded","detail":"maximum execution time exceeded Check logs for error trace or enable glide.rest.debug prop...
Before creating the incident, how to make the Assignment Group field read-only. After created an incident, the Assignment Group field should Not be read-only (editable) for ITIL users.How to achieve this requirement ?
HI AllI have requirement where I have to write a business rule on the Task table. The requirement is like,1, If any task is escalated then no user should be able to change the state to closed or cancelled. and also I have populated a message like "Ta...
Hello. Looking for some advice on searching on changes to ensure they were implemented within the window. Right now I am manually looking at closed changes and comparing planned and actual times. Is there way to run a report that can determine if a c...
In our change module, if someone implements a change and go to the review state, the implementation and post implementation tasks are cancelled and are not mandatory. Is this standard practice? Should these 2 tasks be required to be completed if ther...
I need to know if there is a possibility of accounting for reopened tickets. I need to measure this and would like to know how. Thank you!
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