User should not change the state value from list view (clue:data policy)
User should not change the state value from list view (clue:data policy)
Forum Posts
Resolved! Can some one will help me out how to create a ticket in "Hi" Portal
Hi,Can some one will help me out how to create a ticket in "Hi" Portal. Please help me out with the step by step process to create a ticket in Hi Servicenow portal. Thanks,
Resolved! Can i convert my instance to old look and feel if yes please help me how to configure it
Hi,Can i convert my instance to old look and feel if yes please help me how to configure it.Below mentioned instance is Vancouver instance looks like older version :Image1: Image2 : Now my query is i want to convert the instance to Image 1 which...
Resolved! Change Date Format in only for specific notification
Hello everyone,We have a notification for the Change Request table that requires a modification. In the email body, the CAB Date field should be displayed in MM DD YYYY format exclusively for this notification. Currently, it is showing in the YYYY MM...
Write a View Rule (View Should be visible to Regional Manager)
Write a View Rule (View Should be visible to Regional Manager)
Resolved! Incident Assignment group reference qualifier
Hello, I would like some help regarding the Incident form set up.I've been stack on this for a couple of hours now, I cant find the correlation between the sys_user_Groups and the Assignment groups of the Incident form.All I have found is in the dict...
Resolved! In the incident table assignment group changes to default group
Hello, I have a requirement that is in the incident table the assignment group has no group members automactically it will changes to 'Default Fullfiller' assignment group. Can anyone help me the script to achieve this requirement. Thanks in advance
Resolved! How to send notification reminder for every 24hours up to 5days from the record created date.
Hi All, How to send email notification for every 24hrs, until 5days from the creation date. The first notification should be fired, after 24hrs the record got created. From then, the email should be sent for every 24hrs up to 5days. Thanks
Issue facing on after insert business rule
I am trying to fetch single email from sys_email_log table. Script: updateCounter();function updateCounter() {var logGR = new GlideRecord('sys_email_log');logGR.addQuery('email', current.sys_id);logGR.query(); if (logGR.next()) { gs.info("I...
State move access to all fields is read-only and only editable by assignment group members .
State move access to all fields is read-only and only editable by assignment group members in change_request
Resolved! Gen AI search in documents the resolution
Hi guys,do you know how it is possible through Servicenow to use the generative AI for finding into attached documents the resolution to any incindents or problem?Thank you in advance.Best regardsFrancesco Mineo
How to create Service Order Model record
In PDI, when I try to create a new Service Order Model record, I get the message "There are no application installed! Either install a"Service Management application or create new one" is displayed. I have "Service Management Core" installed, but wha...
Resolved! Is there a way to specify an advanced reference qualifier in a ui_reference field inside a UI page?
Hi ServiceNow Community Developers, Do you know if there is a way to use an advanced reference qualifier in a reference field on a UI page? I know you can specify a query that you would like to apply to the lookup table however in my use case the que...
Hide select box option based on role of the requested for user entered on catalog item.
Hi everyone. I'm stuck. I need to remove an option of a select box if the requested for user does not have the 'itil' role. I've looked through the community and found several scripts for getting the role from the g_user, but the requested for in ...
Hiding an Assignment Group based on group membership
I've been asked to make an assignment group hidden except from our Service Desk group. Any ideas on how to achieve this? I've seen lots of things that recommend using reference qualifiers and it appears that if statements can be used, but my syntax m...