Hello!I have created an approval email notification and template for a knowledgebase approval workflow and I cannot get the email to kick off. I have approval emails for Change and Request that fire based on task type Change/Request but I cannot find...
Hi, I Need to sort the order of featured content Knowledge article based on sys_updated_on in serviceportal. I am using the OOB Widget. Can anyone let me know where I need to modify the serviceportal script (function() { options.title = options.t...
Hi, Can someone help with the Client script syntax to check if email suffix starts or ends with '.fi' or 'fi.'for example email suffix: 'ankita.ha@gmail.fi' or 'ankita.ha@fi.gmail.com'. TIA
Approve/reject button in email Requirement is to create an email notification having 2 buttons approve and reject .On click of approve button email would be sent to manager that request is approved or Rejected.
I have an update set in the global application that consists of a new table and some other configurations. All these updates were made in my DEV environment. Later it was determined that I should have created a new application scope first and then ...
I have a copy of a UI action in my new scoped application that uses the function 'instanceOf'. It works fine in the global scope, but not inside the scope. It's in my condition statement, and I'm wondering if there is a scoped alternative for it. Her...
Hi,When RITM is cancelled/closed Tasks should cancel or close . Approvals No longer required. var catTask = new GlideRecord('sc_task'); catTask.addQuery('request_item', current.sys_id); catTask.addQuery('active',true); catTask.query(); while (catTas...
Hi, I want to change "preapproved" to "Standard" on sn_chg_model_ui_landing.do. Let me know how to achieve this.
Hi. I am trying to set up an email notification that will be sent to the assignee of a change 15 Minutes prior to the planned start date. To do this I've attempted to create a Scheduled Job that runs hourly, checks for records where the planned start...
Hi, We would like to update some features in walk-up experience such as themes, some fields in the check in page, however due to security setup in walk-up experience service portal that only allow user like Walk up user that only has one role of sn_...
Hi All,We have a requirement to enable PII Data Encryption for Catalog Item variables. How to achieve this can anyone let me know on this?Thanks
Some catalog items are marked with "!" as shown in the image.What does this mean?No error message is displayed. .
Hi, We have a UI Action called 'Save', which is Global Ui Action, and another Custom Ui Action, ' Modify'.We want to hide both of them on the Service portal only. It should be visible on the platform. Any recommendations will help.
The number of identical incidents logged within a specific time frame.
Hi All, In Flow Designer, for order task i want to auto populate assign to field is current logged in user. any one help me on that.Thanks
