Flow Designer issue with setting state of RITM as a "closed incomplete"

Akshay Jadhav1
Tera Contributor

‎04-22-2025 10:24 AM

Hello All,

If any catalog task associated with a Requested Item (RITM) is set to "Closed Incomplete", then the RITM and the corresponding Request (REQ) should also be updated to "Closed Incomplete", regardless of the states of the other tasks.

Current Issue:
The flow is currently set up to evaluate the state of the associated catalog tasks and update the RITM accordingly. However, the issue arises when:

  • If all catalog tasks are marked as "Closed Incomplete", the RITM is correctly updated to "Closed Incomplete".

  • But if even one catalog task is marked as "Closed Complete", and the others are "Closed Incomplete", the RITM ends up being set to "Closed Complete", which is overriding the flow, if we look execution of flow it is correctly set as incomplete.

    Anyone have any idea?

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Uncle Rob
Kilo Patron

‎04-22-2025 01:55 PM

Hard to say without seeing your flow.
What I'd do is wait until all sc_tasks have stopped processing, then do a lookup of the sc_tasks and count the number of closed incomplete, then do an if to set the state of the RITM