Flow designer

Sonali01
Tera Contributor

Hello friends  how I can achieve below request using flow designer ..I have created simple workflow but this one looks little complex...any lead will hep

1. User Submits ServiceNow CataLog Item Form:
The user submits a service request via the ServiceNow Catalog Item form.
2. The request is  assigned to Cloud Service Team Reviews Request:
Upon receiving the request, the Cloud Services team reviews it and inputs the associated cost.
3. Request Sent to Requestor's Manager for Approval:
The request is sent to the requestor’s manager for approval via email or any other designated approval method.
If Denied:
The request is closed, and no further action is taken.
If Approved:
The request is sent to the Cloud Services Manager for further approval.
4. Cloud Services Manager Reviews Request:
The Cloud Services Manager reviews the request.
If Denied:
The request is closed, and no further action is taken.
If Approved:
The cost of the request is checked against a predefined threshold (TBD).
5. Threshold Check:
If the cost is higher than the threshold, the request is sent to the DCIO or CIO for final approval.
If Denied by DCIO/CIO:
The request is closed and no further action is taken.
If Approved by DCIO/CIO:
The request is sent back to the Cloud Services team to proceed with completing the work.
6. Cloud Services Completes the Work:
The Cloud Services team completes the work as per the approved request.
 
Once the task is completed, the request is marked as closed.

 

Thanks

2 REPLIES 2

Uncle Rob
Kilo Patron

I think it needs a lot more clarity on if it ACTUALLY means Request (sc_request) or if it means the RITM (sc_req_item) and at which point the sc_task is created (I'm assuming #6)

The only other uncommon thing is waiting for that associated cost to get filled out, but there's a Wait action in Flow as well.


Hello Rob thank you for responding back as this is still in designing phase , all we got is above requirement.
I'm thinking show cost field on RITM where cloud team can input the values and then step 3 and as you said sc task will generate at level 6.