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12-03-2024 01:22 PM
Hello friends how I can achieve below request using flow designer ..I have created simple workflow but this one looks little complex...any lead will hep
1. User Submits ServiceNow CataLog Item Form: |
The user submits a service request via the ServiceNow Catalog Item form. |
2. The request is assigned to Cloud Service Team Reviews Request: |
Upon receiving the request, the Cloud Services team reviews it and inputs the associated cost. |
3. Request Sent to Requestor's Manager for Approval: |
The request is sent to the requestor’s manager for approval via email or any other designated approval method. |
If Denied: |
The request is closed, and no further action is taken. |
If Approved: |
The request is sent to the Cloud Services Manager for further approval. |
4. Cloud Services Manager Reviews Request: |
The Cloud Services Manager reviews the request. |
If Denied: |
The request is closed, and no further action is taken. |
If Approved: |
The cost of the request is checked against a predefined threshold (TBD). |
5. Threshold Check: |
If the cost is higher than the threshold, the request is sent to the DCIO or CIO for final approval. |
If Denied by DCIO/CIO: |
The request is closed and no further action is taken. |
If Approved by DCIO/CIO: |
The request is sent back to the Cloud Services team to proceed with completing the work. |
6. Cloud Services Completes the Work: |
The Cloud Services team completes the work as per the approved request. |
Once the task is completed, the request is marked as closed. |
Thanks
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12-03-2024 02:57 PM
I think it needs a lot more clarity on if it ACTUALLY means Request (sc_request) or if it means the RITM (sc_req_item) and at which point the sc_task is created (I'm assuming #6)
The only other uncommon thing is waiting for that associated cost to get filled out, but there's a Wait action in Flow as well.
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12-04-2024 01:08 PM
Hello Rob thank you for responding back as this is still in designing phase , all we got is above requirement.
I'm thinking show cost field on RITM where cloud team can input the values and then step 3 and as you said sc task will generate at level 6.