Flow is stuck at Wait for condition

SSA1
Giga Expert

Hi,

I have a issue where flow is stuck at wait for condition, my scenario is,

When agent selects ' Can this be remotely done' variable value  as 'Yes' Or "No', then the rest of the flow should execute.

But sometimes flow stuck at this step even though agent has selected Yes or No as a value.

But sometimes it works.

I have tried out enable timeout option but I observe that if agent doesn't selects any value even it will pass this step and execute rest of the flow activitie.

Without that , Is there any other way I can resolve this issue.

(what I want is, If agent hasn't selected any value for this ' Can this be remotely done' variable, It should remain at wait for condition in flow.

otherwise(If any value is selected for ' Can this be remotely done' variable, it should run the other activities in the flow.)

 

Appreciate any advise / guidance on this

 

10 REPLIES 10

Annay Das
Tera Contributor

These articles might help:
1. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955312
2. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858518

The KB's say the issue was fixed in Orlando and later, but I am still seeing the issue in Vancouver.