Flow that automates adding/removing group type to a user group after Request from Catalog Item

[AlexanderH23091]

Hi all,

i need some help.  We have a catalog item for users to request if they want to add or remove group types like itil etc. The user puts the information in variables and after that i call them in the flow.

And how can i change the group type? If i select the table user group there is only a field Type. And in this field i cannot enter either the variable or the sysid of the variable.

Has someone a solution? Or an idea how i can automate it. It must be via Catalog Item the request.

Thanks

Alex

[Ankur Bawiskar]

@AlexanderH23091 

Step 3 is lookup on Group?

share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AlexanderH23091]

there are also screenshots on the top

[AlexanderH23091]

Is there any way to debug the script to see what happens?
It doesn't work for some reasons. Thank you

[AlexanderH23091]

Hi GP,

i found out that the script works if i debug it in the flow designer with RITMs.

But if i run it via the catalog item in /esc it doesn't work. So the problem is somewhere else

[G Ponsekar]

Hi @AlexanderH23091 ,

Can you run the flow as "System user"

To update a Flow Designer flow to run as the System User in ServiceNow, you must change the Run As property in the flow's settings. This is required when a flow needs elevated permissions to execute actions that the user who initiated the flow does not have

In addition to that, The flow for a catalog item is often triggered by an approval on the parent Request record (sc_request). If the parent request is not automatically approved or no approval logic is in place, the flow might not trigger correctly.

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks, GP