For KB_knowledge report getting error - Access to this content denied based on report_view ACLs.

[Rahul K2]

For table: KB_knowledge report

getting error - Access to this content denied based on report_view ACLs.

Thank in Advance...

[dmathur09]

Hi Rahul,

There are report_view ACLs present for kb_knowledge table which is restricting you from the access. Kindly check for the report view ACL on this table and see if the user fulfills the criteria.

Ideally with this report view ACL, only admin, knowledge_admin and knowledge_manager can view the reports related to knowledge management.

Regards,

Deepankar Mathur

[Rahul K2]

Hi Deepankar,

Thank you for quick reply. 

For the kb_knowledge table checked report_view ACL and I can see knowledge_admin and knowledge_manager roles are their, in PROD.

In other instance, user dont have knowledge_admin and knowledge_manager roles. still he can access same report. but in prod he can't see data inreport.

[dmathur09]

We had this similar thing happened last Sunday, this is Servicenow patching that happened on the report_view ACL, check for email from Servicenow they might have sent some reminder emails. This is the reason you saw changes happening in Production and not in your lower environment.

Let me know in case of any queries.
If you think my response is helpful for you? If yes, mark it as correct answer and close the loop so that it would help future readers as well.

Regards,

Deepankar

[Rahul K2]

May be ServiceNow patching happened last week.

I tried to give knowledge_admin and knowledge_manager roles but still user getting same error.

How can we resolve this issue. Can you help me?