g_form.getReference() does not work in Service Portal

[IB98]

I have a catalog client script that does not work on the portal. g_form.getReference() needs to be configured to I assume a script include and a client script. This is what I need:

* I have a record Producer with 2 variable sets (requestor, short description + comments) 

* I need the short description to auto-fill with the requester's information from that variable set. 

* I have used the getReference and it worked, but the portal does not like that option 

* I have the script bellow that works for the looped in user, but I need the Requester because that is dynamic. If I change the requester, the user in the short description does not get changed

[Ankur Bawiskar]

Hi,

you can use getReference() with callback method

OR

you can use GlideAjax

Regards
Ankur

[Allen Andreas]

Hi,

If you'd like to change this to GlideAjax, please refer to the this GlideAjax cheat sheet for an example.

If you get stuck on a specific piece, please reply back here with a copy of the script you've worked on thus far and what issues that you're having. Please include any log statement results as well.

https://community.servicenow.com/community?id=community_article&sys_id=9f7ce2e1dbd0dbc01dcaf3231f961...

Please mark reply as Helpful/Correct, if applicable. Thanks!