How to confirm is asset is received by the requestor or not

[TejasviR]

When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in the email: working/not working. The user can also add comments.   If they click "Working" then the request is closed, if "Not working" then the task is re-opened and updated with the user's comments.

So, in my workflow I need to send an email to the user that contains two links (Working/Not working), then I need to process the reply (inbound email action, I believe, that includes updating the sc_task record with the user comments), and configure the workflow either to finish successfully (remote access is working) or roll back to the original task for re-work (remote access is not working).

Please help me on this.

Thanks in advance

[Murthy Ch · Accepted solution]

@TejasviR 

Create two email templates and attach it to the Notification body

Event template: sysevent_email_template.LIST (on sc_task table)

Once created call in notification like below syntax:

${mailto:Working}  //email template name

Similarly do it for not working

Now create 2inbound emails like below:

Hope it helps

Thanks

Murthy

[TejasviR]

Thank you @Murthy.