g_form.setMandatory in client script is not working on the workspace but working in native view.

[Sathwik1]

g_form.setMandatory in client script is not working on the workspace but working in normal view.



OnChange Client script

OnChange Field Name : Account

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
var gId = '1234493d47ba6a507c23de79116d7890';
if (newValue ===gId) {
g_form.setMandatory('service', false);
g_form.setMandatory('subcategory', false);
} else {
g_form.setMandatory('service', true);
g_form.setMandatory('subcategory', true);
}

return;
}
gId = '1234493d47ba6a507c23de79116d7890';
if (newValue ===gId) {
g_form.setMandatory('service', false);
g_form.setMandatory('subcategory', false);
} else {
g_form.setMandatory('service', true);
g_form.setMandatory('subcategory', true);
}
}

@Ankur Bawiskar 

[Ankur Bawiskar]

@Sathwik1 

I believe your requirement is simple

If account which user selects is that sysId (account) then make 2 fields non-mandatory and if it matches that account then make 2 fields mandatory

I assume you also want this when form loads and not only when Account changes

Please use this script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    var gId = '1234493d47ba6a507c23de79116d7890';

    var account = g_form.getValue('account');

    if (account == gId) {
        g_form.setMandatory('service', false);
        g_form.setMandatory('subcategory', false);
    } else {
        g_form.setMandatory('service', true);
        g_form.setMandatory('subcategory', true);
    }
}

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[Ankur Bawiskar]

@Sathwik1 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Sathwik1 

you can also use UI policy with this which runs onLoad as well

This will avoid scripting

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Nilesh Pol]

@Sathwik1 Check the UI Type field. It should be set to All or Workspace.

You can verify the fields you are manipulating "Service/subcategory" are visible in workspace view. Check the Isolate Script field on the Client Script form. 

Tip: For simply setting fields mandatory or optional based on a condition, a UI Policy is generally the preferred, low-code method in ServiceNow and is more consistent across different UI types.

[Sathwik1]

@Nilesh Pol  shared screenshot above, please check..