Hi All,
Have a query on g_modal workspace client script in UI action.
on Agent workspace once click on - "Close complete" button the below Pop up window shows up
Query: Is it possible to show fields based on another field selection. Example below: "Select Correct HR Service" Question should show up only when - "Is the ticket submitted to correct HR Service" - is selected - "No"
Kindly help in providing suggestions if condition based field visibility can be achieved in Workspace Client Script in UI action while using g_modal
UI Action Workspace Client Script:
UI Action Workspace Client Script :
var gA = new GlideAjax("sn_hr_core.hr_CaseAgentWorkspace");
gA.addParam('sysparm_element1', 'u_reason_the_case_is_created_assigned');
gA.addParam('sysparm_element2', 'u_is_the_ticket_submitted_with_correct_hr_service');
gA.addParam('sysparm_name', 'getChoices');
gA.getXML(getChoicesRes);
function getChoicesRes(response) {
choicesObj = {};
var answer = response.responseXML.documentElement.getAttribute("answer");
choicesObj = JSON.parse(answer);
closeCodeChoices = [];
isSubmittedCorrectlyChoices = [];
for (var key in choicesObj.u_reason_the_case_is_created_assigned) {
if (choicesObj.u_reason_the_case_is_created_assigned.hasOwnProperty(key)) {
var closeCodeSet = {
displayValue: choicesObj.u_reason_the_case_is_created_assigned[key].displayValue,
value: choicesObj.u_reason_the_case_is_created_assigned[key].value
};
closeCodeChoices.push(closeCodeSet);
//alert(closeCodeChoices);
}
}
for (var key in choicesObj.u_is_the_ticket_submitted_with_correct_hr_service) {
if (choicesObj.u_is_the_ticket_submitted_with_correct_hr_service.hasOwnProperty(key)) {
var isSubmittedCorrectlySet = {
displayValue: choicesObj.u_is_the_ticket_submitted_with_correct_hr_service[key].displayValue,
value: choicesObj.u_is_the_ticket_submitted_with_correct_hr_service[key].value
};
isSubmittedCorrectlyChoices.push(isSubmittedCorrectlySet);
}
}
var messages = [
'Work notes', 'Close Complete',
'Provide a reason for closing the case as Complete.'
];
getMessages(messages, function() {
var fields = [{
type: 'textarea',
name: 'work_notes',
label: getMessage('Additional Comments (Customer Visible)')
},
{
type: 'choice',
name: 'u_reason_the_case_is_created_assigned',
label: getMessage('Reason the case is created / assigned?'),
// value: getMessage(' -- Select -- '),
value: g_form.getValue('u_reason_the_case_is_created_assigned'),
displayValue: g_form.getDisplayValue('u_reason_the_case_is_created_assigned'),
choices: closeCodeChoices,
mandatory: true
},
{
type: 'choice',
name: 'u_is_the_ticket_submitted_with_correct_hr_service',
label: getMessage('Is the ticket submitted with correct HR Service?'),
// value: getMessage(' -- Select -- '),
value: g_form.getValue('u_is_the_ticket_submitted_with_correct_hr_service'),
displayValue: g_form.getDisplayValue('u_is_the_ticket_submitted_with_correct_hr_service'),
choices: isSubmittedCorrectlyChoices,
mandatory: true
},
{
type: 'reference',
name: 'u_select_correct_hr_service',
label: getMessage('Select Correct HR Service'),
mandatory: true,
reference: 'sn_hr_core_service',
referringTable: 'sn_hr_core_case',
referringRecordId: g_form.getUniqueValue(),
value: g_form.getValue('u_select_correct_hr_service'),
displayValue: g_form.getDisplayValue('u_select_correct_hr_service')
},
];
var sysId = g_form.getUniqueValue();
var tblName = g_form.getTableName();
g_modal.showFields({
title: getMessage('Close Complete'),
fields: fields,
instruction: getMessage('Provide a reason for closing the case as Complete.'),
size: 'xl'
}).then(function(fieldValues) {
//get the work note entered
var newWorkNote = fieldValues.updatedFields["0"].stagedValue;
g_form.setValue('u_reason_the_case_is_created_assigned', fieldValues.updatedFields[1].value);
g_form.setValue('u_is_the_ticket_submitted_with_correct_hr_service', fieldValues.updatedFields[2].value);
Script Include:
getChoices: function() {
// var elementsparm = String(this.getParameter('sysparm_elements'));
//var elements = elementsparm.split(",");
var choicesObj = {};
var element1 = this.getParameter('sysparm_element1');
var element2 = this.getParameter('sysparm_element2');
if(element2 == 'u_is_the_ticket_submitted_with_correct_hr_service'){
var name = 'u_is_the_ticket_submitted_with_correct_hr_service';
choicesObj[name] = {};
var count = 0;
var gr = new GlideRecord('sys_choice');
gr.addEncodedQuery('name=sn_hr_core_case^inactive=false'+'^element='+name);
gr.query();
while(gr.next()){
//gs.info("inside while gr");
choicesObj[name][count] = {
displayValue: gr.label.toString(),
value: gr.value.toString()
}
count++;
}
}
if (element1 == 'u_reason_the_case_is_created_assigned') {
var name = 'u_reason_the_case_is_created_assigned';
choicesObj[name] = {};
var count = 0;
var flag = false;
var userId = gs.getUserID();
var grGrpArray = [];
var gruser = new GlideRecord('sys_user');
gruser.addQuery('sys_id', userId);
gruser.query();
if (gruser.next()) {
var empCountry = gruser.u_employment_country;
}
// Get User Groups Array
var grMem = new GlideRecord('sys_user_grmember');
grMem.addEncodedQuery("group.typeLIKEc0b59b0e470915d09092e7e8036d43f3^ORgroup.typeLIKEb655530e470915d09092e7e8036d43c2^ORgroup.typeLIKE7cf902f987f0fd50fdb7400e8bbb351a^group.active=true");
grMem.addQuery('user', userId);
grMem.query();
while (grMem.next()) {
grGrpArray.push(grMem.group);
}
if (grGrpArray.length > 0)
flag = true;
if (flag) {
var grCustom = new GlideRecord('sn_hr_core_hr_custom_values');
grCustom.addQuery('u_type', 'group');
grCustom.addEncodedQuery('u_groupsLIKE' + grGrpArray.toString());
grCustom.query();
while (grCustom.next()) {
choicesObj[name][count] = {
displayValue: grCustom.u_se_hr_custom_values_value.toString(),
value: grCustom.u_se_hr_custom_values_value.toString()
}
count++;
}
}else{
var grc = new GlideRecord('sn_hr_core_hr_custom_values');
grc.addQuery('u_se_hr_custom_values_type', 'HR Case Closure Choices');
grc.addEncodedQuery('u_countryLIKE' + empCountry);
//grc.orderByDesc('u_reason_the_case_is_created_assigned');
grc.orderBy('u_se_hr_custom_values_value');
grc.query();
while (grc.next()) {
choicesObj[name][count] = {
displayValue: grc.u_se_hr_custom_values_value.toString(),
value: grc.u_se_hr_custom_values_value.toString()
}
count++;
}
}
}
var result = JSON.stringify(choicesObj);
gs.info("result : "+result);
return result;
},
1 ACCEPTED SOLUTION
