g_scratchpad not defined : error coming onSubmit catalog client script

[app]

Hello All,

I have written one catalog client script using g_scratchpad.

It is working on portal but on the backend side form.

Please let me know how can this be solved.

Script:

function onSubmit() {

var actionname = g_form.getActionName();
if (g_scratchpad.isSupportGroup) {
return true;
}
var val = g_form.getDisplayValue('datacity_service');

var ga = new GlideAjax("DataCityRequest");
ga.addParam("sysparm_name", "populateApplicationFields");
ga.getXML(populateApplicationFields);

return false;

function populateApplicationFields(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
var obj = JSON.parse(answer);

var PV_Corporate_Request = obj.property1.split(",");
var PV_Customer_Request = obj.property2.split(",");
var PV_Operations_Request = obj.property3.split(",");

var AppropriateCategory = g_form.getValue('appropriate_category');
if ((AppropriateCategory == 'Request Enhancement') || (AppropriateCategory == 'SME-Project Estimates') || (AppropriateCategory == 'Report Defect')) {

if (PV_Corporate_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Corporate-Requests');
g_scratchpad.isSupportGroup = true;
} else if (PV_Customer_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Customer-Requests');
g_scratchpad.isSupportGroup = true;
} else if (PV_Operations_Request.indexOf(val) > -1) {
g_form.setValue('support_group', 'DWBI-Operations-Requests');
g_scratchpad.isSupportGroup = true;
} else {
g_form.setValue('support_group', 'ITDS-BI-REQUESTS');
g_scratchpad.isSupportGroup = true;
}
g_scratchpad.isSupportGroup = true;
g_form.submit(actionname);
} else {
g_form.setValue('support_group', 'ITDS-BI-REQUESTS');
g_scratchpad.isSupportGroup = true;
g_form.submit(actionname);
}

}

}

script Include:

var DataCityRequest = Class.create();
DataCityRequest.prototype = Object.extendsObject(AbstractAjaxProcessor, {
populateApplicationFields: function() {
var obj = {};
obj.property1 = gs.getProperty("Datacity Request - DWBI-Corporate-Requests");
obj.property2 = gs.getProperty("Datacity Request - DWBI-Customer-Requests");
obj.property3 = gs.getProperty("Datacity Request - DWBI-Operations-Requests");

return JSON.stringify(obj);
},
type: 'DataCityRequest'
});

Thanks

[Ankur Bawiskar]

Hi,

where are you defining the g_scratchpad.isSupportGroup?

Regards
Ankur

[app]

Hello Ankur,


this is working in portal.

Like this

function onSubmit() {
g_scratchpad.isSupportGroup;
var actionname = g_form.getActionName();
if (g_scratchpad.isSupportGroup) {
return true;
}

thanks

[-O-]

g_scratchpad is not defined in CSM. It used to not be defined in Portal either. I see in the meantime they added it to Portal, but not to the legacy/defunct CSM.

Try using global object NOW, that is still (as of San Diego) available in both CSM and Portal.

[app]

Hello Janos,

Could you please share the script to use global object NOW.

Thanks