GEN AI for ITSM

[NishthaS]

Hi Community,

I am new to ServiceNow. Could you please help me with understanding that how and where we can use GEN AI in ServiceNow to make ITSM process better.

Please help me if you all have any related docs as well.

Thanks in advance! 

[Robbie]

Hi @NishthaS,

A great place to start is a recently recorded video session from ServiceNow directly - Gen AI and 'Now Assist' for ITSM: https://www.youtube.com/watch?v=smTPmoNCesA

Additionally, again using ServiceNow documentation is the ITSM GenAI ebook download: https://www.servicenow.com/lpebk/modernize-it-services-operations-ai.html?campid=214319&cid=p:itsm:d...

There's also a ton of info and posts here in the community, but the video above is a great interactive starting point.

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.




Thanks, Robbie

[Ravi Chandra_K]

Hello @NishthaS 

few use cases are Code Generation, Incident Summarisation, Chat bots, flow Generation etc....

Please find official Docs:

https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/now-assist-itsm/con...

You can only try Now Assist in customer instances, it cannot be tried in PDIs...as it is not available in PDIs

Please mark the answer as helpful and correct if helped. 

Kind Regards, 

Ravi Chandra  

[Dr Atul G- LNG]

Hi @NishthaS 

To understand Gen AI ITSM, better you can do course on Now learning, where you will get hands on as well with lab instance.