Getting error "Information could not be downloaded from the server because the transaction was cancelled"

[kushal_dangare]

Hi,

I am getting below error. After giving INC** number. while the search runs, the message will pop on the screen

[Jaspal Singh]

Hi Kushal,

Its taking browser time to retrieve information & hence you get the message. Try clearing cache for instance by suffixing /cache.do at the end of instance URL.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Koushik12]

Hi Kushal,

This issue happens when any slow query to pull back the data for the list collector is reaching the quota time for that processor which is 15 seconds OOB.

Try debugging Before Query Business rules to see if any such is taking time. 

As a preventive measure, you can modify the default filter to get a faster output of the query or change the quota rule to allow more time for the request if that query is absolutely necessary.

Refer the below Prod doc for increasing quota time.

Transaction Quotas

regards,

Koushik