Give access to group to view ticket

[lucky24]

Hi Team,

I want to give read access of private ticket to user who has ad role. Private is check box field on incident form.

I have created one group and Add one user and one role "ad" to that group.

I have created one read ACL incident.None with condition Private is true

And after that I impersonate with user who has that role. now fields are editable for that user but I have created only READ acl . I want to give only read access to user  

Please can you help me how can i achieve this?

[Anurag Tripathi]

Hi,

You need to Create another Write ACL and return false there.

Earlier since the user cannot reach the record so cant write either, but now you have given user access to reach the record so you need to lock the write access.