glide.ui.session_timeleft - Query

[Vipin Murugesan]

As per the Servicenow Configuration

Having value in glide.ui.session_timeleft the property there will be prompt displayed for the users to extend their session.

But no prompt is visible in native & portal view. Any idea why prompt is not visible ? 

Have configured glide.ui.session_timeout to 30 minutes.

Thanks in advance.

[Amit Verma]

Hi @Vipin Murugesan 

After changing the value of glide.ui.session_timeleft, have you done a cache.do ?

Thanks & Regards

Amit Verma

[Amit Verma]

Hi @Vipin Murugesan 

I tried simulating this issue on my PDI. I am getting the prompt to extend user session. Below are my system property values for your reference. Please try simulating these conditions on your instance and let me know. 

My inference is that the system property value "glide.ui.session_timeleft" value should be lesser than "glide.ui.session_timeout". Also, the popup to extend session only pops out when the time specified in "glide.ui.session_timeout" is about to lapse as specified in "glide.ui.session_timeleft" i.e. if the time specified for session timeout is 3 minutes then at the end of the 2nd minute as specified in timeleft property, you will get a popup to extend your session.

Thanks & Regards

Amit Verma

[Vipin Murugesan]

Hi Amit,

Thanks for your efforts , Popup to extend is still not available in UI16 , i believe what you have configured is working fine for Polaris enabled instance [Next Experience UI].

[Community Alums]

Hi @Vipin Murugesan ,

Following is the timeout scenario that occurs when ServiceNow is configured with SAML:

1. Session timeout terminates the user session on instance - does not affect the IdP.
2. Instance attempts to re-establish the session by making a SAMLRequest to the IdP.
3. If the user session is not terminated at the IdP, it redirects back to the instance without showing a username/password prompt.
4. If the user session is terminated at the IdP, it displays the IdPs login screen.

For the above timeout scenario, setting the IdP timeout property to a value that is slightly less than the ServiceNow timeout, allows users to see the IdP's login screen.

https://docs.servicenow.com/bundle/vancouver-platform-security/page/integrate/authentication/task/co...

[Vipin Murugesan]

Hi Sandeep,

As per the servicenow configuration,

property 'glide.ui.session_timeleft' - Popup will appear before the timeout to extend the user session.

For testing purpose considering to value of glide.ui.session_timeout is less than SSO timeout, still there is no popup to appeared for the user to extend the user session.