Global search does not show me Requested Items.

Andrew Meza
Tera Expert

When I use the global search, it shows me lots of info but does not show me any requested Items. I already added the sc_req_item table to the text search tables but still see nothing. Is there something I am doing wrong? I am on Utah.

 

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1 ACCEPTED SOLUTION

Andrew Meza
Tera Expert

I got it! Wanted to share what I did:

(Also, I found out this may be because I use next experience UI)

 

1.) go to sys_search_context_config.list

2.) Click "Now Experience Search Configuration"

3.) Switch to "Polaris app shell" application

4.) In the section towards the bottom "Application Search Source" click "New"

5.) For the "Source" click the magnifying glass 

6.) I have to click "New" again because Requested Items wasn't in there

7.) Name = Tasks - Requested Items

     Table = sc_req_items

     filter = whatever you want I did active is true or false

 8.) Click submit

9.) We should be back at the "Application Search sources screen.

10.) For source click the newly created "Tasks - Requested Items" (order can be whatever you want)

11.) Click submit

Now on the Now Experience Search Configuration page you should see your new entry, try to search and see if your requested items are coming through. If not you may need to adjust that filter you created.

View solution in original post

9 REPLIES 9

Thank you for the quick assistance but yes I have verified all of that and still not getting any requested items to show.

Try clearing cache, article from HI team should work, also check below links. you can also try applying filters, I see in screenshot there is no filters applied.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0856313

https://www.servicenow.com/community/itsm-forum/global-search-functionality-not-working-properly-whe...

 

Please hit like and mark my response as correct if that helps
Regards,
Musab

Thank you for the response, I cleared cache and also tried the articles provided but still nothing.