Global search does not show me Requested Items.

[Andrew Meza]

When I use the global search, it shows me lots of info but does not show me any requested Items. I already added the sc_req_item table to the text search tables but still see nothing. Is there something I am doing wrong? I am on Utah.

[Jaspal Singh]

Hi Andrew,

Can you check if you have any filter applied to the search group for RITM table.

[Andrew Meza]

I had no filter set at first. I got nothing in return. I recently changed it to "opened by = is anything" and I still get nothing. 

[Danish Bhairag2]

Hi @Andrew Meza ,

What text/number u searching under global search. Maybe the RITM table does not contain that entry.

Thanks,

Danish

[Andrew Meza]

I searched "network" as I have a few RITMs where network is either in the short description and description.

[Andrew Meza · Accepted solution]

I got it! Wanted to share what I did:

(Also, I found out this may be because I use next experience UI)

1.) go to sys_search_context_config.list

2.) Click "Now Experience Search Configuration"

3.) Switch to "Polaris app shell" application

4.) In the section towards the bottom "Application Search Source" click "New"

5.) For the "Source" click the magnifying glass 

6.) I have to click "New" again because Requested Items wasn't in there

7.) Name = Tasks - Requested Items

     Table = sc_req_items

     filter = whatever you want I did active is true or false

 8.) Click submit

9.) We should be back at the "Application Search sources screen.

10.) For source click the newly created "Tasks - Requested Items" (order can be whatever you want)

11.) Click submit

Now on the Now Experience Search Configuration page you should see your new entry, try to search and see if your requested items are coming through. If not you may need to adjust that filter you created.