Global search not returning results

Justin Abbott · ‎02-07-2014

My goal is to allow users to search Asset records using the Global Search bar in the top-right corner.

I have added the alm_asset table to the Search Groups, yet when I search an Asset by Asset Tag or Serial Number, no results are returned.

Any help or advice is greatly appreciated. Thank you!

mike_pryor · ‎02-07-2014

Hi Juabbott,

I would check to see if your alm_asset table is being indexed (Text Index is checked on the Collection dictionary entry for that table) and if it is already set, you will probably need to re-index the table.

You can index a single table by following the steps found here:

Administering Zing Text Search - ServiceNow Wiki

Let me know if this works out for you

View solution in original post

johnram · ‎09-18-2017

The ServiceNow Wiki content is no longer supported. Updated information about this topic is located here: Zing Text Indexing and Search Engine

Visit http://docs.servicenow.com for the latest product documentation

olst · ‎03-03-2015

fixed my issue wtih cmdb_ci_appl table as well! thanx!