Global Search on Now Mobile to search for Incident and Changes

BMK Cloud
Tera Contributor

‎06-13-2022 11:49 PM

Hi Experts,

 

I am looking out for a way to enable GLobal search capability on Now Mobile application where end users can search with direct incident number from the search field.OOB, only catalog item and Knowledge articles can be searched.I tried to extend the functionality by adding new search parameters but it is not working as expected.Anyone has done similar customization?

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Akash4
Kilo Sage
Kilo Sage

‎06-14-2022 01:49 AM

Hello, if you haven't across this link yet - How to configure global search in Now Mobile App(New York) to return the results for Requests, Incid...

Hope this helps. Regards, Akash

Regards, Akash
If my response proves useful, please mark it "Accept as Solution" and "Helpful". This action benefits both the community and me.
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BMK Cloud
Tera Contributor
In response to Akash4

‎06-14-2022 05:00 AM

I went through this link but does not help in resolving the issue.

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