When a non-admin user does a search with global search, the results do not show the incident table but it does show other tables like Catalog Tasks and Users.
But when I do the same search as an admin, the incident table results show up:
I cannot seem to find a role or ACL that is giving admins access for the incidents to show up in the global search.
Hi Sam,
Go to System Definition > Search Groups and validate the roles required for Tasks:
Make sure "Incidents" is the the Tables searched column.
Make sure the user you impersonate is with one of the required roles.
Regards.
JP
Hello JP,
Thank you for your response. I just checked and it looks like Incidents is in the Tables searched column.
And the user that I am testing with does have the itil role.
Do you have any other ideas on what it could be?
