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Once I have the consumable assets created with quantity, how can I update the quantity if I recieve more? I see if the same model/model category and stockroom record is created it merges but I am trying to see if there is any other way to just update...
I am checking in background script value output of glidedatetime. var myDate= new GlideDateTime('12/04/2018 13:34:23');gs.print(myDate.getValue());gs.print(myDate.getDisplayValue()); Output : 2018-12-04 yy-dd-mm 04/12/2018 var myDate= n...
Hi, I have got a requirement wherein the short description field in Incident form should be limited to 80 characters. User who is typing should be able to type only 80 characters and when he/she types the 81st character, an error message should be ...
Hi guys, I have create a JDBC Data Source and it working to retrive data from oracle database. Now I need to schedule that task. How Can I schedule JDBC to retrive data? If I create a Scheduled Jobs (based on JDBCFileLoader) I don't set JDBC Data Sou...
I just wanted to know how can I approve or reject a change request via Email just like the Approval Request Notification. Thanks for the feedback!
I want to be able to assign multiple tickets to one person at the same time. How can I do this?
I am working with the background script below learning how to create a table using script. It is working great. Re: the GlideColumnAttributes class or method, I only saw sample code that used the following: columnAttributes.setType("string"); colu...
I want to make a ui button 'REOPEN INCIDENT' on the incident form. Whenever we clicked on this updates will happen on the server side like incident state become close to active and on the client side comment field become mandatory.
Hi everyone, Do you people know about a workaround to change a field type from Date to Date/Time? If I try directly in the dictionary personalization, it will block the change saying that can't convert from date to date/time, but I don't want to cre...
There is a requirement from the change team to query on the work notes field to check for keywords and extract the change records based on the condition. However, i don't see the field "work notes" when I try to add it as a filter. I am able to add t...
Is someone able to tell me how I can make the the details entered into the Short Description field when logging an incident via the Service Portal display possible knowledge articles solutions that may assist the user to solve the issue themselves?
Hi, Till now we ar using this filter: (&(objectCategory=person)(objectClass=user)) to import the users in LDAP and Queryfiled is "sAMAccountName".we are not using any datasources or transformation maps current. we have a new instanc...
This is the inbound email action we have right now. I want to copy only the email body to the inbound email so it gets updated to worknotes and avoid attachments. Evern better if i could filter out anything below the watermark from the email. gs.incl...
I would like to run a report for our ServiceDesk that returns only RITMs with more than one child task assigned within it. If we can get more granular, I'd like to filter further to make sure that at least one of the tasks is assigned to the Service...
I've created some variables on a catalog item that are references to things like Manager name, location and department and then added an on load client script to populate the users information when the requesters name is inputted on the form. What I ...