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On-Premise Instance

Hi all, Please I need information about how to manage On-Premise Instance. Also, how can we force reset the Admin Account if we don't have the credentials? This is a company Instance, and not PDI.   Thanks all

ID NOBLE by • Tera Expert
  • 3568 Views
  • 2 replies
  • 3 helpfuls

Resolved! How to add select all option in List Collector Variable

Hi All, I want to add select all option in List Collector Variable choice so that i could select all options at the same time instead of one by one when require to add all choices of  List Collector Variable 

Radhe by • Tera Expert
  • 2992 Views
  • 5 replies
  • 1 helpfuls

Resolved! How to add My Groups Work and edited gauges to ITIL homepage?

This is a 2 part question that I'm hoping has the same answer.   1) If a user removes My Groups Work from the ITIL homepage, where do you find it to add it back?  I can't find it in the Add Content frame. 2) I created a 2nd gauge similar to My Groups...

Megan C by • Kilo Expert
  • 5204 Views
  • 11 replies
  • 5 helpfuls

Need to update WorkNotes

Hi all, I am creating a request from inbound action. Also i am calling a workflow from it. In that workflow, after begin activity i have created a catalog task activity. After that activity some custom activity is there. Once that custom activity com...

Indup by • Tera Expert
  • 3224 Views
  • 9 replies
  • 3 helpfuls

Resolved! Slack and servicenow integration

Hi Team, I have successfully implemented POC to integrate slack and servicenow in such a way that 1. As soon as an P1/P2 ticket is assigned to my group i will get an instant alert. 2.Also, if any P3/P4/P5 ticket assigned to my group is updated to P1/...

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Resolved! File extension error with any file being attached to a Case

Hello all,Recently upgraded Non-Production Instance from Helsinki 9 to Istanbul 7 (with hot-fix). Before we upgraded the Non-Production, I had added a file extension to be blocked from being attached to a Case. The file extension was Winmail.dat - Af...

Authentication failure with the local MID server service credential. *** Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Access is denied. (Exception from HRESULT: 0x800700

Hi All, We are trying to set profile path of user account through powershell script below. $user = [ADSI] "LDAP://${workflow.scratchpad.usrdn}"$user.psbase.Invokeset("terminalservicesprofilepath","${workflow.scratchpad.pp}")$user.setinfo() It is thro...

swathi52 by • Tera Expert
  • 1765 Views
  • 1 replies
  • 0 helpfuls

Users cannot see Catalog variables in list reports

Hi all, I've built reports for users that include catalog variables - when I view the report I can see the variables. However when other users view the report - the variables are missing. Does anybody know what role/ACL is required for users to be ab...

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