We suspect that an Incident ticket which has over 600 associated child tickets is degrading performance. We also note that when an attempt is made to post a work note to the Parent, it is not appearing in its activity log, but the posts are slowly ap...
Hi, I need some help with setting a field from an array. My below business rule runs on an m2m table and updates the OIM entitlements field when any values are added to the related list table. However, I need some script for the if current.operation(...
Hi Experts, Good Day ! We have set validity of the account in AD but not sure will it be working with service now (Service now Integrated with AD) . I want to set expiry date of one user account in service now also . How can I achieve this .Please ...
I'm uncertain what Type to use for a new column that will hold values with 4 decimal places.The Wiki "Introduction to Fields" says type of decimal has only 2 decimal places, and type of integer has no decimal places.I see types of numeric and float i...
What is the difference between Normal change and Emergency Change and Standard Change? Please provide, For example, it's more helpful for understanding. Thanks Ram
I have set up the Major Incident Module to trigger an automatic proposal of a Major Incident Candidate if Prioirity == 1 or 2. The automatic trigger currently allows a user to raise priority and trigger the candidate without providing the necessary I...
Hi All, Greetings of the day!! I have field over my change form. That is a reference field listing out all "cancelled and failed changes" in the list.Now the requirement is user should be able to select multiple values over that field. Please sugge...
Hi team, i have requirement like in the workflow i have multiple fields like reference and select box variables . for example if the field is ABC has values (yes and no). and another field DEF has values (yes and no) and 1 more field XYZ has values ...
Hi, When any change ticket state update happens then it should send notification to assignee and assignment group mail id. So I am following the OOB "Change request state change notification" notification and given the script as below. It is generati...
Which cmdb table should be used to store SAAS applications like salesforce? Is business application the correct table for these systems?
Hello All, This is on HR Cases. Even after the closure of ticket. User is still able to Comment on that closed ticket, Is there a way where we can restrict/ Stop user from making comments on Closed Cases. Thank You in Advance.
I have added Related List "Change Requests" on Change Request form in the Default View, Now I create a new record in related list using new button and record is added successfully....it is working fine. but when i open the record which was created no...
How can i convert UTC to CST? below is my code.please let me know what i am missing here validateDay: function() { var Date = this.getParameter('sysparm_user_name');var gdt = new GlideDateTime(Date);var currDate = new GlideDateTime();var tz = Package...
Hello, Im trying to build one process via flow designer. Im stuck on how to add RITM variables into Cat Task description. Any idea of how to do it in the flow designer? In the workflow, I was able to do it and below code, but the question is how to a...
Hey SNC, The business requirement I have is to create a related list that shows records on the sc_req_item table (RITM's) and their associated attachment. To do this I'm trying to create a database view joining the sc_req_item table with the sys_...
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