Resolved! How do I add a Time Zone Reference to a Catalog Item?
Hello,Could somebody tell me how to I can reference the time_zone field on sys_user from a Catalog Item? time_zone is not showing up as an available Reference selection.Thanks!MIke
Forum Posts
Show outage/announcement information on Virtual agent
Whenever we create an outage/announcement, that information should show up on Virtual agent, like a welcome message when the user tries to initiate a chat. Is it possible/any leads on this.
Auto Increment Numerical Value in Catalog Item Variable.
Hello Everyone. I'm having the following requirement on Catalog Item Variable Form. There is a Variable named as Serial Number. Every time a catalog item is requested, the field needs to be auto-populated.We have to populate the variable with the fo...
Resolved! How to check the value of List field in IF condition for getting related group approvals
I have Functional area List field on form, FTM and DTS,ODG as values if i select one value in Functional Area, approval should go for the related group. for eg. If i select FTM, the approval should go to FTM Group approval only. I have tried Switch b...
Resolved! How to calculate the number of incidents caused by change on change form
Hello All, On incident form i have created a new field called "Number of incidents caused by change" which is an integer. This filed should auto populate with the count of incident caused by change 1. New Field which gets the count of incidents 2.in...
Resolved! How to disable Virtual Agent on ITSM Chat and leave it for the CSM Chat
I downloaded the Virtual Agent plugin now all my chat queues are starting with Virtual Agent and not Live Agent. I only want Virtual Agent to be enabled on the CSM Chat queue and to have our ITSM Chat queue go directly to Live Agents. In the oob CSM ...
Agent Workspace time out setting
I am searching but coming up empty Is there a setting for the timer on this? My team is complaining that if they get on a long call and not interacting with the page it logs them out. One swears its 5 minutes, I am positive its longer than that, but ...
Resolved! Normal change request process flow is skipping the "Assess" and "Authorize" stage and moving to "Scheduled" upon requesting for approval
Description: When a normal Change request is submitted, the change state on the process flow, should show as "New" Assess. When approval further is requested (Technical Approval), state then skips "Assess" and "Authorize and jumps to "Scheduled" on t...
Resolved! Is it possible to cuztomize the CSS of catalog item form?
Hello All, Is it possible to cuztomize the css of catalog item form? For example - changing the color of field border: With the use of the chrome developer tool I determined that the 'form-control' bootstrap class is responsible for the border, bu...
Resolved! Field present on form
Hi Team,How to know whether a field exists on form or notFor ex: I want to know whether field A present on form or not, if present then go ahead and perform validations. if field not exists on form then don't perform any validations.Appreciate your i...
Resolved! Servicenow ITSM Certification
Hi Experts, I am new in servicenow and exploring the opportunity to learn servicenow ITSM including certification on same. As per my analysis i need below three certifications for ITSM in sequence. 1. Servicenow Admin 2. Servicenow ITSM fundamental. ...
Resolved! Adding Recent Worknotes to @mention Notification
I have a request from my Users to add recent Worknotes () to the Activity Stream @Mention Email notification. I tried pasting "" to the bottom of the notification. But that doesn't work. From what I've read, it sounds like I might need to include tha...
Script include to get the list of assignment group
Hi, Need help on the script include to get list of assignment group for project task form. I need to filter the assignment group of Project task form to contain group type (support, Agile Team) OR group has role = pss_resource Currently, there is OOB...
Resolved! source descriptor is empty while recording access for table sn_si_incident: no thrown error
Getting this error when I try to run a business rule which is in the same scope. Tried to use the same solution as this: https://community.servicenow.com/community?id=community_question&sys_id=288b72681b8068106531ea89bd4bcbe3 but the scopes are di...
Output of gs.log from Workflow Run Script
Hi I am trying to debug the follwoing code by trying to determine the location value. I have used a gs.log statement, however when I try to check the 'script log statements' and search for the string "ABCD" I don't find anything. Can you please advis...