Global Search seems not to check the worknotes.
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06-06-2024 07:53 AM
Hi,
we have troubles to find tickets via the global search in Mysupport.
We have 2 requests with a specific customer number written down in the work notes.
And if we search the customer number via global search, we do not get any result.
We tried with a report using "keyword" "Contains" but then we got only 1 of the 2 requests as result... better than nothing but not good enough to stand an audit...
Can you pls help us ?
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06-06-2024 10:26 AM
I noticed something in my instance that it was not search request item table only sc task and request. So I went to ts_group.list and then opened the tasks search groups I added sc_req_item table to the search. Now I'm able to search and find things in work notes. I can't get into my PDI at the moment to see if there is default or one of our vendors change the config.
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06-06-2024 11:54 PM
Hi Brian,
thanks for the quick answer. So if I got you right, I need our admin to change the search config? Unfortunately, I do not have admin rights, so what is the config called, so I can have it adapted?
KR
Christina
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06-07-2024 07:15 AM
Its the text search groups. Give him he details I have you and he should be able to handle it.
