Groups Affected form

[Thangamani]

Hi All,

        I see records in 'task_group' form for some change requests. In this form i see task number and group field. Can anyone please tell me how records are created in this form when a change is submitted.

                                      Thanks in advance.

Regards,

Thangamani G

[Michael Fry1]

You can add the Related List - Affected Groups - to the Change form. When you add groups, it updates the task_group records.

[Thangamani]

Hi Michael,

        Thanks for your quick reply. Yes i have added affected groups related list in change form and i can see groups in that. But i want to know how it is related to change. Whether if takes from   Affected CI if yes then from CI how to configure affected groups.

Regards,

Thangamani G

[Michael Fry1]

I don't see anything that auto-populates that related list, so you would have to build the script to do that. There is a business rule - Affected group notifications - that sends notifications based on that related list.

[akhila13]

only for admins New and Edit button visible. how to make edit button visible to ITIL users