Guided Tours- Multiple Contexts

emma_hunt
Giga Contributor

‎02-19-2018 07:19 AM

I am in the process of creating Guided Tours for our instance. One of my end goals is to create a guided tour for users when they are creating new CIs or updating preexisting CIs. However I noticed that when creating a tour, you must specify what Context it is in which refers to a table or page.

I have the Context set to "cmdb_ci" but this will only work for CIs of the class Configuration Item. I could make another tour with the Context of "cmdb_ci_appl" which would only refer to Application CIs. Is there a way of either having multiple tables chosen for the Context or have the children tables included as well?

Thanks!

Emma

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anupam_singh
ServiceNow Employee
ServiceNow Employee

‎05-16-2018 02:41 AM

Hi Emma,

 

Guided Tours at present are not attached to specific table names. They are actually attached to the page name. The context field is the name of the page. Also optionally you can specify the url parameters of the page you are creating the tour on inside the context field.

In short, the functionality you want is not currently supported in Guided Tours.

However, one way is to observe the url pattern for you pages. If you can observe some matching pattern, then you can put that into the context. However, this is hacky and might produce inconsistent results.