Help with calculating Approval durations in an RITM

[Bruler1230]

Hello,

I am looking for some guidance on the best way (possibly easiest way) to calculate how long it takes for a user to complete an approval in a RITM.

Here is my scenario: In my RITM, I have four approvals, each approval is done by a different group. I need to track how long each of these 4 approvals is taking. Please let me know if more info is needed. Any help is appreciated.

Thanks

[AbhishekGardade]

Hello Bruler,

We can calculate the duration required for approval considering the approval table.My approach is as below?

1. You need to write Business rule on sysapproval_approver table as approvals are available here.

2. When RITM is created, in approval table we will have the first approver. So we can take duration between approval requested and approved.

3. after first approval group approved, in approval table, we have second approver in approval table. So we can calculate duration between When 1st RITM approved time to 2nd RITM approve time.

4. In same we can calculate for remaining approvals.

I will share the screenshots for scripts shortly.

Please mark answer correct if you find it as helpful.

Thanks,

Abhishek Gardade

[Bruler1230]

Just to elaborate a little bit. I am trying to track the duration of each of the 4 approvals in the RITM, not the overall duration for the RITM.