Hello All,Is its possible to exclude specific SLA record from Agent workspace Active SLA Ribbon. Currently on Active SLA ribbon three SLA's are visible but we want to exclude one SLA record. How to active above functionality. Any help appreciate...
I wanted to disable notification for task and incident but keeping the approval mails enabled.
Hi everyone, we are thinking of providing our NON-ITIL users to have read-only access in ServiceNow back-end so that they can generate the reports they need. Is it possible to do this? If not, what is the best approach that won't affect any licensing...
Hi Everyone There is a custom workflow in our environment, and some attributes are not being updated through that workflow. When I tried to understand the flow of the process, I found a curious thing in input variables. They have defined inputs, but...
Hello Team, Need your help... When an approver rejects the approval and adds a comment, the comment appears twice in the activity stream on the service portal. Even after deactivating the 'approval events (task)' business rule, the issue persists. Co...
Hi Team, I had a business requirement like creating UI action in the list view of User table where I need to update the user by clicking on the link. In the dilog window I want to select the user which I need to update. Can you please help me how to ...
When change record state get changes to Schedule then Planned Start Date and Planned End should be mandatory and display warning message under planned end date field (Message: Please select start and end date). Note: Using Client Script is the primar...
Hello Team,My client has below requirement please let me know it is possible or not and if possible then how to do it. Requirement : The attachments must get saved in the background ( eg. In the Share point/drive maybe ) when the user raises the tick...
Hi All, We're facing an issue in our customer environment wherein a user is not getting added to the required AD groups. Currently we have a flow for the same wherein we are taking the user input for role they require and based on that, they will get...
We have a requirement to create a change request with workflow and approval from a transform map script. to create the change record, we have a record producer in place. But i'm not sure how to trigger the record producer from transform script and ho...
Hi Team, I have recently created a knowledge article template, it has 2 fields and have set default font & size to Public Sans & size 12pt(through the configure dictionary option). It seems to work fine. But, if the user changes the font size to som...
Hi, I am currently working in Robust Transform Map where I don't want the insert to happen in User table. If the target user is already present in the table then I would like to update that record. If the target user is new or no existing record is a...
Hello Experts, My client is migrating from JIRA to Servicenow application.They are planning to import all open JIRA tickets in Servicenow.While i imported the JIRA tickets in sub-prod instance, i see that the incidents are created without SLAs attach...
Hello, I have an requirement to track the history of assignment groups (all the assignment group changes and re-assignments) and show groups as a list on incident form. How can I achieve this ? is there any alternative possible way to do this ? pleas...
We recently had a couple users run into the same issue of forgetting their password after they just unlocked their account. So after successfully resetting their password, a few hours later they try to reset their password again. This led to them rec...