Help with filter: Updated by != member of Assignment Group

JP-ODU
Tera Guru

I'm having a hard time with what I expected to be a straightforward filter: the request is to list only those Incidents that have been last updated by a user who is not a member of the incident's assignment group.

The first part is easy: Updated by | is not

The challenge I'm having a hard time wrapping my head around is how to correctly express the "member of the incident assignment group" in the filter. Any ideas?

Thanks!

11 REPLIES 11

Thanks LMeats, that would be very handy! I'm not able to find the script includes "new Arm_groupUtils" is it possible that's unique to your instance? Could you share the script from there?

JP-ODU
Tera Guru

I also found this (https://community.servicenow.com/community?id=community_question&sys_id=335b0b21db9cdbc01dcaf3231f9619e3) 8 year old discussion but:

(1) the solution isn't quite what I'd hope for, it uses the logic "is not a member of my/current user's assignment group" and I'd really to be able to filter for "updated by | is not | a member of the assignment group on the ticket"

(2) I can't seem to make it work, in general? When it comes time to enter "javascript:getMyGroupMembers()" into the filter, it just turns "(empty)"

I'm really open to any approach for filtering incidents to show updated by | is not | member of current assignment group. Has anyone found a way to script this, effectively?