Hi All, For our current client, we have changed the OOTB state values of problem from 1-Open, 2-Known Error, 3- Pending Change, 4-Closed/Resolved to 101-New, 102-Assess, 103-RCA, 104-Fix in Progress, 106-Resolved and added a new state 107-Closed. We ...
Hello, I am following this documentation for CI relations formater and I can't find glide.ui.max_relations in my sys_properties.list. Does anyone know why this would be missing? did it get changed due to an update? I am an admin in this instance. Tha...
How to restrict single line text variable for'' Limit to 50 characters. Check that only letters, numbers, dashes, and underscores are entered''.Please suggest me any one.
how to connect the two service now instances through REST Messages Scenarios: 1. Servicenow to servicenow integration using REST/SOAP 2. When a incident is submitted in one servicenow environment , then a new incident should also get created in other...
Hi All, I am trying to create a ATF for change request. I am able to create a test for change request "submitting a for with all field values" but I am unable to find out how to make ATF to perform testing for change task created from change reques...
Hi All, We are having two instances, one is with the Kingston(Prod) and another with the Madrid version(Test). We are testing the Madrid upgrade. While impersonating the User who is having itil - role in the Kingston we are able to see all the fields...
Why CC and BCC EMAILS are not receiving to the recipients? I have created an email template for incident communication management, I have given a communication channel like email, and when am sending the updates from the related link (i.e send upda...
Hi All, I am on Madrid Patch 4 version of ServiceNow. There is requirement to create the custom interactive filter on CMDB View Dashboard for health metrics, the filter is working only for reports but not for Completeness, Compliance and Corretcness ...
Hey Experts, After we clone prod over sub prods (target instances) the theme (color of instance) of target instances are also getting cloned. Instead we want to preserve the theme i.e. we dont want the color of instance to be changed for users after ...
A colleague create an item in the request catalog. That is fine, pretty standard stuff: He then went ahead and copied it via the Insert and Stay option, but the new Item seems to be missing the [Update][Delete] option? Did anyone run into something...
Dear Community, I was wondering if someone could help with the following… We need to hide the ‘Close Incident’ button (affect all users) when the ticket is in a ‘State’ of Resolved. It currently serves no purpose at present, and that confuses some pe...
Sequencing choice items is something we are trying to figure out. I can create a choice list for my incident item, however, if I do not put them in order, it will not show in alpha order on the form. I know that I can set the order while adding my c...
I have an array of objects in my server script.How to access that array in html template in servicenow widgets? Thanks and Regards in advance.
Hi there, RE: Get the first name of the person (agent) who updates the ticket I was wondering if anyone could help with the following. (P.S. You are dealing with a complete novice here, just so you know). We have default emails and custom replies tha...
I have a workflow with a "create task activity" that already assigns to a group for fulfillment. The challenge is that I also want to be able to assign the same task (it is a general task) to multiple groups from this same workflow. Is there a way ...