Adjust width of notification
Notification has a template attached to it. I have adjusted the width of notification in the template however the width does not adjust at all. Source code is attached. Please suggest.
Forum Posts
Resolved! On-Call Schedule Help
We have an on-call schedule that needs updated because the secondary on one of our schedules is no longer with the company. I wanted to add a new secondary, but I'm having trouble figuring out how to remove the old secondary and when I go to add a n...
Resolved! Field should be in red color when it is checked.
Hii All, Create below fields in Incident form – 1. ‘Critical Incident’ – Type True/False2. ‘Marked as Critical by’ – Type String3. ‘Marked Critical at’ – Type DateScenario : 1. When ‘Critical Incident’ is checked as TRUE, both fields 2 & 3 should b...
Need to modify change management flow
Hello All, I want to modify change management OOB flow in Rome version. There are two flows with respect to Normal Change Change Request - Normal Change Request - Normal change tasks : Once state changes to implement this flow creates two tasks. I d...
Operation against file 'alm_hardware' was aborted by Business Rule 'Create CI on insert^67dddcb01b4201108c5087b1f54bcb3e'. Business Rule Stack:Create CI on insert
HI,I'm trying to load the Data using Transform map on alm_hardware table, while loading i'm getting the below error. "Operation against file 'alm_hardware' was aborted by Business Rule 'Create CI on insert^67dddcb01b4201108c5087b1f54bcb3e'. Business ...
How to automatically add VIP is true as a part of request fulfillment based on the user's title?
Hello, I am looking for a solution to have the user tagged as a VIP user based on position title in the MAC form without creating an additional task for an admin to mark as VIP manually. We want to ensure that through the request fulfillment process,...
Need to trigger notification when ITIL license beyond limit
Hi I have requirement, When the ITIL license limit exeeds, i need to trigger notification to specific user. Can any one help me, please provide notification conditions. Eg: ITIL aggreed license for my instance is 70 users, If ITIL users more then ...
Report filtering on RITM reference variables
I'm trying to create a report that is based on the variables in a RITM. I can add the variables to the columns for the report fine, however I'm trying to apply filters to only show results with specific variable information. Unfortunately, because t...
Need to extract field value from 'Record' type variable in flow designer
I have an custom action in that I have used 'Look up records' and getting set of records which is 'Record' type. I am trying to extract field value for further processing out of that variable that is returned from Look up records step. outputs.addit...
Challenge in UpdateMultiple() method.
Hi All, I am using UpdateMultiple() method in UI action for bulk updation(10 to 15 k records) and this method is taking near about 5 min to update all the records, but this updation process is running in background(Async) and this UpdateMultiple() m...
how to close Ritm when all SCTask close And get error message user to try close Ritm when any one Sctask is in open state.?
Hi All, I have written business rule on ritm and sc task table 1) if user try to close ritm , it shouldn't close and get error message and revert back to pervious state. Its working fine Businees rule: Table Sc_req_item Before Update BR condition ...
Resolved! How to provide interactive filter based on assigned to user.
How to provide interactive filter based on assigned to user.
Server JavaScript error Cannot find function getGuide in object com.glide.service_portal.widget.fencing.ScopedSPScriptable@11e58d3.
Hi All, I have cloned sc order guide widget for my portal in scoped application ,I am getting 'Cannot find function getGuide in object' error. Is there any other alternatives for getGuide in scoped application ? Thanks in Advance!
Need to create record in "task_cmdb_ci_service" table with the listcollector values
Hello Community Leaders, We have one List collector variable which is refering to cmdb_ci table to select multiple ci's in one of catalog item. when user select CI's and submit, The change record should be created & also "task_cmdb_ci_service" sho...
BR caused an error while updating the RITM to closure
In a order guide we have mapped some catalog item. On submit of the request it will create Parent and Child RITM. We have created a Business Rule(Auto closure of Req) which will trigger on Requested Item (sc_req_item) table(after insert ,Update) This...
