I am fairly new to ServiceNow so bear with my ignorance.
I am trying to set up Live Agent Chat currently and I am running into an issue I could use some guidance on. we will not be utilizing VA, instead we are using a third party AI app that will transfer to SN's chat if it cannot get the user the help they need.
Where I need help is I need to setup multiple queues and drive chat traffic based on a choice lets say Catalog or Incident. I was thinking I could use the pre-chat survey to pose the question and then have that drive which queue the chat is routed to. Problem I am running into is I cannot find the answer to the choice. I was thinking it could be the limiting value on the the queue, any help in this area would be greatly appreciated.
