Insert a message into virtual agent chat while waiting in the queue
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05-15-2025 12:36 AM
Hi Community,
I’m trying to make text bold in a Flow Designer custom action by sending a message using the sn_connect API. Here’s the code snippet I’m using:
javascript
Copy code
var conversation = sn_connect.Conversation.get("2064fa3919010300964f5270e9840fbb");
conversation.sendMessage({
body: "<b>Helloworld</b>",
system: true
});
However, instead of rendering the text as Helloworld, the output is displaying as the raw
<b>Helloworld</b>
Anyone help me what I'm missing here
Thanks in advance
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