Hi Community, there is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check

[Utkarsha Saxena]

Hi Team,

There is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check for this ? Where to look exactly 

Thanks,

Utkarsha

[asifnoor]

If this has answered your question, kindly accept the comment as a correct answer so that the question is moved to the solved list.

Regards,
Asif
2020 ServiceNow Community MVP