Resolved! Elevate Privilege role option is not visible for me
Guys , can you help me where to find Elevate Privilege role option which is not visible in sandigo release I am having admin access too. thanks in advance
Forum Posts
Resolved! Reporting/Dashboard under ITSM Standard Lincense
Could someone please confirm if standard reporting & dashboard are included in 'ITSM Standard license' or Performance Analytics is the only way to get them? Also, if it is not available with 'ITSM Standard license', ITSM Pro is the only way to get 'P...
How can you hide the survey 'Save' button
We are on the San Diego release and would like to roll out surveys for incident management. The block we are having is that we would like to hide the survey 'Save' button from our built survey. I know in previous versions (pre San Diego) this was to ...
How to close change request once all the change tasks should closed in flow designer
I need to know how to close change request once all the change tasks have been closed. First Assignment group should be closed then Additional assignment group should be closed then change request will closed. After assignment group closed , change r...
Field value is getting cleared if we save or update form
Hi All, We have a field on change request form which is populating support group from CMDB record. when we save/update the form, value is getting cleared automatically.
Resolved! How to delete outage records from a related list
Hi All, How to delete an outage record not only from the change request related list, but also from the outage table. When a change is rescheduled and the associated outages are changed, an associated outage can be deleted/disassociated from the tab ...
Resolved! How to call script include in flow desinger
Hi Experts, How to call script include in the flow designer if when we are using flow in service catalog. Could you expain with one example. Regards Rajveer
Can you copy and paste attachments into a ServiceNow ticket
Hi ServiceNow Community Developers, Do you know if there is a way to copy and paste attachments into a serviceNow ticket without using the current oob functionality whereby you click the attachment icon and then look for the attachment and then uploa...
Issue in GlideDate format in scoped application
Hi @Ankur Bawiskar , We have a requirement where we need to calculate the difference between two date/time fields and the answer should populate in another duration field Here, we are using client script and script includeIn client script we are gett...
ADD Label /Instruction type field on incident form
Hello All,We want to add a label/instruction type field on the incident form we have tried with annotation but the annotations are not visible on the portal view.Any guidance or tips would be greatly appreciated!Thank you.
How to show catalog items on portal based on User Criteria applied.
Hi All, I want to show catalog items on portal based on user criteria applied on the catalog item.If the catalog item has any user criteria, then it should be visible only to those users who has access.How to get the catalog items based on user crite...
Resolved! check if the group has the role contained in a list collector field
Hi guys, I have a list collector in the group table that has a list of roles in it. I need to check if those roles are already contained in that group (sys_group_has_role table). And if not, assign them. I came up with a business rule in sys_user_gro...
Resolved! Change the state from pending to work in progress if customer update the ticket
Change the Status from Pending to Work In Progress if customer is updated the ticket (When Status Reason = Pending with Customer)Thank you !!
Resolved! How to get the count of RITM records on a single request using the business rule running on RITM
Hi All,I have a requirement where I have to get the count of RITM records tagged to the request of a particular RITM as the business rule in running on the RITM table, I tried the below thing but it doesn't seem to work, is there any other way I can...
Hide portal pages for specific user
Hi experts,can we hide portals pages/widgets for specific users or roles? We need to show only Requests page to users and hide everything else. How can we achieve this?
