Hi all, I am configuring a notification on 'task_sla' table to send a notification when an incident breaches while the requester is a specific user (for example CEO). The notification works fine except that I got stuck where I could not jump from 'ta...
For one of our ITIL users, the top section of the incident form that has all assignment , incident #, priority, etc ...... is not visibleAnd i believe this is due to some unintended change at the user level, but not sure how to get it back to normal....
How to Allow only Attachments In PDF format In Record producer ?
Has anyone received the error, Progress worker state is not set to complete after worker is finished, when running a Fix Script in the background? I'm receiving this error and the state remains in Running but I know my script completes because of a l...
Hi Expert, I am a service-now developer. I am doing a Project and client requirement is if a incident create in servicenow so that incident should be created in BMC Remedy. Basically Intergration BMC remedy to service-now. Integration should be unidi...
Hi Team, Is there any way to set the "Coalesce" field to true based on the source value in the transform maps? Dynamically setting the "Coalesce" field to true or false based on the value received in the source field. Please provide your support as s...
Hi everyone !I have 1 SLA in Workspace . This is the date of the last transition from the current date and time . This run but run every day not real time . This is setting Schedule run every day . I want set realtime in SLA . Can you help me ? PlsTk...
Hey Guys, Have anyone run into the following error when attempting to run RPA Desktop Design Studio? STUDIO NOT FOUND "Studio plugin could not be found." see attached screenshot I couldn't find any reference to the studio plugin in the current docu...
Wanted to create a Approve and reject links in email. When a user/ manager who doesnt have approval license can directly click on that link to either approve or reject.
Hi All,I tried changing the banner logo with the help of this link. But the modified logo have not updated.Will it take time..? I did cache.do, re-logged in to the instance but nothing works.What could be the reason? Regards,Sri
Hi, I need some information about Servicenow integrations with below tools/applications:- 1. ARIS 2. MF TFS 3. Archer 4. CA Spectrum 5. CA Unicentral 6. CA Gaurdin 7. CA UIM 8. Elastic 9. Alcatel Call Center Query:- 1. If anyone has worked on such ...
Hi all, This is a bit of an odd case, I am using an instance that is using the incident, RITM, change request and problem records and SLA definitions were created for all of them. Whenever a user with admin/sla_admin role creates a record that corres...
Hi , I am Preparing for the Servicenow Admin Certification and got one Question .Please help me with the correct answer. What is the Platform name for user table. u_users sys_users x_users sys_user Thanks in Advance.
Error - Check failed to run. Response code: 3 check command denied by the agent allow listThis is not a custom check. This check(os.windows.check-system-process) came with ACC-Monitoring as part of the policy - Windows OS Events. I tried the troubles...
Hi All,I am working on building a Catalog item where I have a Checkbox Variable that becomes visible on certain conditions.Suppose , I have selected a condition where this checkbox shall be invisible . and I submit the Order . It goes to Approval Req...