Create a business rule on issues to capture the last comments or worknotes added in a custom field “Last update”.
Create a business rule on issues to capture the last comments or worknotes added in a custom field “Last update”. Please share the code
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How to Create a report to show records that will expire within 30 days from current date?
Hello Experts, I need to create and send an report where record that will expire within next 30 days from now.Expire date is a type of glide_date type. On the report I am not able to see the on or before operation in relative. Please suggest how to a...
Resolved! Configure assignment rules
Hi, I was going through ITSM simulator and found one question where I am stuck- Create a template so that Incidents created from Service Catalog or a Portal using the record producer "Report Performance Problem" should be assigned to the "Service Des...
A report for check the CMDB attribute changed and it's value
Hi, I'm looking for report that can capture the CMDB CI attributes updates/changes E.g. cmdb_ci_computer, a CI 'Owned by' name field is updated from staff A to staff B, any way can show that CI changes with both staff A & B value in a report?
Copy fields from parent incident to child incident
Hi all,I need some help auto populating fields from parent incident to child incident whenever there is an update on parent incident. some of the fields needed to copy are: assignment group, assigned to, state, notes. please advice. Thank you!
How to automatically assign an Incident created from an Interaction (Service Operation Workspace)
Hello,How can this requirement be approached? Need Interactions to be automatically assigned to me and set as Work In Progress, when I create an Incident or Request from the Interaction. Please help. TIA
Set default value with current logged in user in dictionary override
There is one field in change form which is created on task table. Requirement is that set that field default value as current logged in user. Looking for help to add default values in dictionary override. Thanks in advance.
What are the best practices to define Non-Standard Service Requests in ServiceNow. Non-Standard Service Requests are to be used when certain activities must be placed for quotation and execution towards partners. The NSSR is organized per Tower/Sub-t
What are the best practices to define Non-Standard Service Requests in ServiceNow. in our scneario, Non-Standard Service Requests are to be used when certain activities must be placed for quotation and execution towards partners. The NSSR is to be or...
How to make field editable in servicenow?
Hello, How to make field editable in servicenow?
Simple RITM Flow Designer
I want to create a flow for my catalog item.. it has no approvals No catalog tasks just RITM getting created, going through all states and closes. please share what steps should be there in flow designer.
Get all sys_ids of attachments for an incident
Ho can i get all sys_ids of the attachments for a particular incident? my goal is to write a script to download the attachments one by one using curl command There are a lot of attachments assigned to one incident and I want to get all the sys_ids(m...
Generate the report of incident which is to be breach in next 5 days
Hi, I have requirement to create the report to generate the incidents records which are about to breach in next 5 days.With the following fields assignment group assigned to, number, business time left, pause time in report. Please help me with it
Copy variable from one MRVS to another MRVS
Hi Team,I have a requirement where I have to copy values from list collector of one MRVS to Reference variable of another MRVS on submitting the form, both list collector and reference field refer to the same table, any help on this is greatly apprec...
How to base64 encrypt rest message payload
Hi, i have created a rest post method and invoking it through business rule . I need to encrypt the payload.. how to do it? Is it done in rest message or in business rule or somewhere else?Please help.
Reduce the space in workspace
Hi All, I have created new workspace for a scoped application. When a record is opened in workspace, so much space is occupied (vertical line in the below image). Also, can we control what can be populated in the place of Request state, Price and Due...
