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Cost of Advanced work assignment plugins.

Hi All, We have a requirement to Auto assign the newly created incidents to Someone from Assignment group based upon the availability and client want to enable Advanced work assignment in SNOW to complete the above activity. Cost - please help me to ...

Community Alums by Community Alums  
  • 1462 Views
  • 2 replies
  • 0 helpfuls

SLA Indicator on Case Table

I am trying to put an SLA indicator for the Case Table and just wanted advice on how to accomplish this. I'm having trouble with what the Value should be as I don't know much Javascript. What should I put as the value to grab the SLA percentage to in...

reassignments count report

Hi I want to create a report.I need to count the number of reassignments from a specific group to other groups.Do you have an idea ? thank you 

kmickael by Kilo Sage
  • 1868 Views
  • 3 replies
  • 0 helpfuls

How to access Catalog item variables in Order guide??

Hi All,   How we can access the catalog item varibles in order guide. I need to make some of the variables make read only  when i use that particluar cat item in order guide , It should reflect only when i use  that order guide . How i can achieve th...

Naren7 by Tera Contributor
  • 1021 Views
  • 1 replies
  • 0 helpfuls

Resolved! DPM a part of ITSM or SPM? where does license fall

Hello Alltrying to get clarification on exactly where Digital Portfolio Mgt falls? under ITSM or SPM/ITBM?Im looking at the attached at the Admin is stating its part of ITBM license??also the organization is very immature with Demand/project mgt, no ...

Mary by Mega Guru
  • 1822 Views
  • 1 replies
  • 0 helpfuls