Hide Course Link [Catalog item] Until Manager Approval in Service Portal

NuthanaA
Tera Contributor

Hello Team,

I’m working on a use case where a user sees a list of courses in the Service Portal, but the course link [catalog item] should only be visible after getting approval from the manager. I want to hide the course link field until the approval is completed, and once the manager approves, the course link should appear in the portal. I’m not sure how to do this.
If this can be done through a script, kindly share the script as well.

Please guide me on how to achieve this.


Thanks & Regards,
Nuthana 

 

11 REPLIES 11

no 

No

@NuthanaA 

Please enable that checkbox and see then

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

yes I have already tried that if I enable it it's automatically showing the link without need of an approval but if I disable it it's showing nothing.

SahanaJ
Tera Contributor

it should get automatically checked only when manager approved the requested item it should display the variable. how we can we do automatically check