How can we ensure embedded images render correctly for non-admin users?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-18-2025 12:38 AM
Hi,
We're facing an issue where embedded images in incoming emails are not displaying properly for non-admin users in ServiceNow.
🔹 Example: For a HRcase like , the original email contains embedded images. Admin users are able to view the images in activity section, but non-admin users only see broken image icons .
How can we ensure embedded images render correctly for non-admin users?
Do we need to adjust ACLs for sys_attachment or any system properties?
Can anyone please help on this, it will be useful.
Thanks!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-18-2025 12:41 AM
@mania I recommend you to use the access analyser to check which read ACL on sys_attachment is failing for the non admin user. Once identified, you can fix the existing ACL or create a new ACL with the required role to allow the user have access to the images.