Hide Edit and New Button in the related list when state is Resolved and Closed for itil users

vennugopikr · ‎07-26-2025

Hi Sir,

At state is open, work in progress and pending state 'itil' users able to add and create the records in the related list..

But when the state is resolved and Closed 'Edit' and 'New' Buttons should be hide to the 'itil' users.

only it needs to be add and create access to 'Admin's.

Please suggest . In the List control what role's I have to give and what is script I have to written.

@Ankur Bawiskar

J Siva · ‎07-26-2025

Hi @vennugopikr

Try the below script under "Omit New button condition" & "Omit Edit button condition".

if(parent.state == 6 || parent.state ==7){
	if(gs.getUser().hasRole('admin')){
		answer = false; // Show new button to the admin users
	}else{
		answer= true;
	}
}else{
	answer= false;
}

Regards,

Siva

View solution in original post

J Siva · ‎07-27-2025

Hi @vennugopikr
Screenshot is not visible...