Hide Options from Select Box

[jessicaa_perry]

For the Create Incident form, I added Category as an option.  I was able to add this option and it inserts into the Incident table.  Success!

However, I only want a few categories available for our users to choose from in this form.  We'll call these internal vs. external categories.  How do I hide the internal categories?

After some research, I'm trying to use the onLoad function with the g_form.removeOption, but I can't seem to get it to work.  This is my first time working with client scripts.

[Anurag Tripathi]

The category needs to be in small case

use category and not Category

[jessicaa_perry]

I've tried that before and it didn't work.  I just tried again and it still doesn't exclude Backup Tapes from the Category drop-down.  It seems like I'm missing something big picture or just really obvious.

[Anurag Tripathi]

Make sure the value of the choice is correct. You should be passing the value and not the label there.

[Shishir Srivast]

Adding on Anurag's response:

g_form.removeOption('category', 'backuptapes');  //Please have choiceValue backuptapes in quotes and then try

removeOption(String fieldName, String choiceValue);

Name           Type       Description
fieldName     String     Name of the field.
choiceValue   String     The value stored in the database. This is not the label.

More details: GlideForm - Client

[jessicaa_perry]

Thank you both for your feedback! It's still not working. Here's the script that I've updated:

This is the Create Incident form where I've added the Category variable.  As you can see, Backup Tapes are still there.  I have many categories I would like to hide from the user.  I open this form in a different browser and impersonated a non-itil_admin user.