Hide Universal Request functionality

[Taza]

Hi all,

The ServiceNow partner that implemented the instance I now manage misguided the business on how Universal Requests would be used and actually implemented it in a pretty awful way. 

I have had multiple requests from colleagues in the year that I have inherited the platform to finally hide the Universal Request functionality and I would like guidance on how to do this properly and efficiently inhouse.

URs are currently created for incidents and RITM tables; catalog item's do have a checkbox (UR certified) which stop the creation of URs, im not sure how to stop it for incidents. Also, the Employee Centre points to URs rather than the primary table (incident/request) which is another pain point.

Is there an easy way to hide it?

[Dr Atul G- LNG]

Please share feedback.

[Ankur Bawiskar]

@Taza 

since that functionality is already activated, please identify the individual places where it's being used and modify that

Example: update email notification to point to RITM instead of URs etc

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Taza]

Thanks, this is something we are already tackling. The two issues I am unsure of is how to stop URs from being created and how to have them not displayed in the portal. 

[Ankur Bawiskar]

@Taza 

If you are having the list of stories somewhere which tells where all URs are created and displayed then you can easily identify those places and modify them.

If my response helped please mark it correct and close the thread so that it benefits future readers.