Can someone please guide me? I have learned the ITSM module , and I'm bit confused about which module I should learn now to enhance my job prospects as everyone suggests different modules.
I've created Related list to show expired "Special Handling Notes" on my case type table intented to show the expired special handling notes created from the following tables "Consumer" / "Contact" / "Account". It is working as expected for the admin...
Hello Community ,I have this issueI have created a record producer on incident table, when the record created from service portal using the record producer, the priority is not getting updated by using priority lookup rules. I have given correct fiel...
Hi, I have a requirement to attach same catalog Item multiple times to an order guide. For that, I am using guide.add() method. It is working within Servicenow UI. But it is not working in portal. Can anyone help me please...
We recently update Java on our MID servers and now I'm seeing "1 unresolved issue" alert and under issues I'm seeing "AMB client disconnected after connecting". I have restarted the MID server services but still having issues. Any suggestions would ...
Hi All, I have created one inbound action in condition I have added mail id from that mail id email and request should be created.Team will collect all the request details and sent collated data to the service now for create auto requestBased on requ...
Hi friends,i am unable to see user related details in service portal, i am able to see in back end. Attached screen shots for reference. we have one script include (Global) and On change client script in (Hr application), i have added bothe script sc...
Hello everyone,I have a requirement regarding the task_sla table. Currently, all fields are read-only, which is expected since only Admins can edit this table. However, I would like to request that the custom field 'Breach Code'(Choice field) be made...
Hi,I want to create a metric definition to show the count of number of times, change request has been reverted to new state. For this i have created a metric definition with type script calculation and created a BR with condition when state changes ...
Hi All, ITIL User can't see couple of catalog items in portal.Can anyone please help me out. Thanks&Regards,Abhisek Chattaraj.
Please help me with autopopulate field is giving an popup as " changes you made may not be saved". and the autopopulate which I gave is working in sp and not working in RITM or task. In my case requestedfor type (requested_for) , this requested for ...
Hi All, How to create the 2 or 2 sc task particular request through background script. Requests already created our instance, but we have to created manual tasks every request. Regards,Tharun
Hi Team, There is one requirement that whenever incident created caller is added to a group. I have written BR to add caller to group.Now, I need to remove caller from that group if he doesn't have existing incident in incident table. It must not be ...
Hi All, Can I delete few choices in dictionary in test instance manually before moving to product ?If I do so then I must update the data manually on prod as well . Will it be best practice ?I little bit confused because these are not present on D...
Hi,I have a custom field 'set flag' on change request which should be set to true if planned start dates and planned end dates falls in between defined maintenance schedule. There is a schedule which contains 9 schedule entries if planned start date ...
