ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Error message on HR Case

Hello Community,   I am facing error message on HR Case as "part of query on sc_req_item has been ignored because of insuffient access for 'queue_match' operation on sc_req_item.parent". Afer adding ITIL role error is removed but by providing this ro...

Add a Custom Visualization in landing page of SOW

Hi All, Can anybody provide inputs on how to add a new visualization / Widget on the Landing Page of SOW under "Your Work". Currently few visualizations like "Incidents assigned to you" , "Incident SLA's" are available OOTB. Is there a way a create a...

ankithas_0-1723028442980.png
Community Alums by Community Alums  
  • 449 Views
  • 3 replies
  • 1 helpfuls

Resolved! @mention Notification Issue

@Allen Andreas Good morning, I'm having an issue with the @mention Notification in ServiceNow.  We have users that are trying to @mention users in comments in the additional comments field in SCTasks and the emails are not being sent. There was anoth...

Linda_G by Kilo Sage
  • 7911 Views
  • 17 replies
  • 7 helpfuls

Resolved! Agent Roles

Hi  I am very new to service now - I was wondering if it is possible to find / create a role that allows agents to have access to the Assets, Service Catalogue, and the Service Desk section of the menu  Many Thanks Tom 

tomgray084 by Giga Contributor
  • 769 Views
  • 1 replies
  • 0 helpfuls

AD Domain Controller classed as a Windows Server

The domain controller we have AD running on has been classed as a Windows Server in the cmdb, we were expecting this to be an AD Domain Controller.   We've applied a behaviour to the discvovery schedule to use WMI and WINRM probes only.Any idea why t...

adamtrent by Tera Contributor
  • 2600 Views
  • 8 replies
  • 0 helpfuls