Catalog Property is not capturing in update sets
Hi Team, Wondering if catalog properties is capturing in update set or not?recently created
Forum Posts
How to check the Journal entry on RITM using ATF
I want to add a test step in ATF to validate the comments from the mid-server on the RITM. Any suggestions on how to achieve this?
Field Value
hello , What is the easiest way to find a field value is changed by which script , template or user ? Thanks
RTS reports
Hello! I cannot seem to find a way to run a report for "return to service" or any other name it falls under. Can someone help me out?
Resolved! Can we add additional roles to itil or itil_admin?
Hi All, Can we add additional roles to OOB ITIL or ITIL_ADMIN roles?1. Does this impact the licensing cost?2. Is this suggested by ServiceNow?3. Will there any impact if we do this? TIA
users/groups associated with applications
Hello, Is there a way to see which groups are using certain applications
Can I give users the ability to read a record ad-hoc?
We've installed the System Status Page V2 which enhances the system status page in the portal. One of the features of this is the ability for a user to click an 'I'm Affected Too' button to automatically create an incident. Management wants the new ...
Adding a notification to the notification bell when an email reply is received
Hello! Is there a way to add a notification to the notification bell area when an email reply is received? I am trying to find a more efficient way to notify ITIL users when an incident they have has an email reply.
Is unable to present values in the portal?
Is unable to present values in the portal?Kindly verify the below screen shorts and let me know any modifications are required.client script : onchange Script include client callable. Thanks
How to test notifications with code in instance with disabled send email
Some notifications with HTML coding in them don't show correctly in the preview window, they just show the code. However when someone receives the email it looks fine. Is there a way i can see what the actual received notification will look like with...
Resolved! JDBC Connection Issue - Did not get a response from the MID Server
Hi, we have a several JDBC datasources configured, for SQL Server and Oracle databases. From time to time it seems the MID Server is not able to establish a connection to the database after retrying for 5 mins (every 5s). The errors we see in the age...
Email Notification not receiving in Incident Activities
Hi all, When I am sending email to caller from more option (Email), Email not arriving in Incident Activities. It shows send-ready in emails logs, I have to forcefully change the type to received then it arrived In Incident activities. Why these Emai...
Resolved! How user account locking out after 3 logged in attempts failed?
In servicenow if we enter 3 times password wrong generally it will lock out the user how this is happening in servicenow ? where it was configured ?
Manually adding a User and prevent AD sync to overwrite that user?
Is there way to configure the synchronization rules and attribute mapping so when user gets a manually created in ServiceNow, the AD synchronization doesn't override the user that was created in ServiceNow
Header missing for one User in ServiceNow
we got the request from User that there Search option is not coming, We checked and found that his header is not coming, Can anyone suggest how can we get it back. As user is using older UI, We have no clue where to start.
