Hide variables on approver form

[Abbie4]

Hello

I have a catalog item which contains lots of variables with lots of catalog ui policies to hide/show the variables based on what has already been selected on the form.

These variables are all multiple choice with a default answer. The item is working perfectly when requesting from the catalog.

The issue I am having is when the approver goes to the portal, the approval form is showing all variables with their default answer, so they don't know what they are approving. It looks like the requestor is requesting every bit of access, and not just what they selected.

How can I get the approver form to only show what has been selected by the requester (i.e how can I get the UI policies to carry over to the approver form?)

Thanks

Abbie

[maroon_byte]

How are you printing the variables on the approval form?

Are you UI Policies applicable to only catalog item or is it also applicable to RITM?

[luffy3478]

if it is in portal. adding form widget helps by showing the task record.

[Abbie4]

If I remove the default answer to the variables (so that if the variable remains hidden by the UI policy, it will be blank) then it doesn't appear on the approval form where our widget is set to already hide blanks. 

Maybe I haven't explained it very well:

The setup is: 

Var1 is a multiple choice box:

Var1 option A selected = Var2 appears, Var3 hidden via UI policy

Var1 option B selected = Var3 appears, Var2 hidden via UI policy

Both Var2 and Var3 are single line texts read-only with default values. On the catalog item on the portal and the RITM form in the ITIL view, the Var2/3 are hiding correctly based on the Var1 option selected.

However on the approval form on the portal, both Var2 and Var3 appearing, no matter what option is selected in Var1.

I need it so  that if: 

Var1 option A selected = Var2 appears, Var3 hidden... then on the approval form only Var1 and Var2 appear and Var3 remains hidden. 

[Marcio Jos_]

Hi Abbie,

So if you go to your variable and go to the tab availability, and uncheck the checkbox visible on summaries, can solve your problem.

Let me know if this solved your problem, if yes I would be thankful that you hit my answer as correct.

Thanks!